Customer Service Administrative Assistant

Jonathan Herndon

**** ****** ***** *****, *** Vegas, NV 89129

abli0m@r.postjobfree.com

OBJECTIVE: To obtain a challenging position as a Administrative Assistant

EDUCATION:

Centennial High School, Las Vegas, NV - High School Diploma,

graduated date: June 2007

College of Southern Nevada, Las Vegas, NV - Associates in

Accounting, (projected graduation dated: June 2011)

H&R Block Tax Preparer Course, Las Vegas, NV - (projected

completion date: November 2010)

RELEVANT

COURSEWORK:

Customer Service Data Entry

Multiple Software Program Experience Multiple Phone Lines

Using several operating systems

SUMMARY:

TECHNICAL SKILLS

. As help desk department clerk, supported a 100+ client base

for a reputable law firm

. Facilitated several monetary transactions to ensure process

of business and customer satisfaction

. Trained over ten employees daily operation actions and

customer service skills resulting in higher

performance/productivity

. Implemented various MS programs and Macintosh data programs

resulting in 100% accuracy of data entry for company

MANAGEMENT SKILLS

. Managed a team of 5-10 employees during a period of absence

of high level supervision which resulted in upkeep of

business operations and a substantial amount of operational

savings

ANALYTICAL SKILLS

. Planned and provided assistance for the constant flow of

clientele through interpersonal contact as well as contact

through multiple phone lines.

. Provided problem-solving skills in the midst of several

operational problems in several departments such as

accounting resulting in the savings of company profits

WORK EXPERIENCE:

Behavioral Specialist Feb '10 - Present

Kingdom Behavioral Health Las Vegas, NV

Administrative Clerk Sept '08 - May '09

Wilde & Associates Law Firm Las Vegas, NV

Customer Service Representative Sept '07 - Sept '08

Fastlap Indoor Kart Racing Las Vegas, NV

Bankruptcy Assistant Dec '05 - Aug '07

Wilde Hansen Law Firm Las Vegas, NV

SKILLS:

Proficient in Microsoft Applications and various administrative

software programs, excellent customer service skills and

phone etiquette, diligent and hard-working

VOLUNTEER:

. Participated in community reading program by visiting

elementary students and acting as a mentor to promote

education and good citizenship

. Presently facilitates personal growth programs for children

and teens at a local community facility

Contact this candidate