Customer Service Sales

Brian Burns

*** ****** ****

Smithtown, NY *****

Phone: 631-***-****

E-mail: ablhxn@r.postjobfree.com

Qualifications

I am proficient in leading and developing productive teams successfully to achieve optimal

business results. I have an excellent understanding of organizational behaviors, interpersonal

skills and workforce diversity, along with how they relate to the integrity of the business. My

knowledge in human resource management, recruiting, training and development has given me

the competitive advantage to excel in this area. In addition, I am experienced in managing store

operations and sales, including employee accountability and leading teams consisting of more

than 50 individual’s.

Education

Graduated-June 2010

SUNY Empire State College-Online Program

B.S. in Business Management and Economics with a major in Human Resources

Professional Experience

Operations Manager

West lakes Ace Hardware -West Islip, New York

June 2001-June 2010

• Led a daily team of 15 or more supervisors and associates; to ensure daily store

operations and sales were being met or exceeded

• Ensured all operations were consistent with the mission and values to meet the

highest performance standards

• Increased stores productivity by implementing ACE’s in their places

• Focused store team on maximizing sales productivity through strong product

knowledge, sales and customer service skills

• Played a key role in the selection and development of the store team; resulting in a

15% decrease in employee turnover

Guest Service Team Leader

Target Corporation-Commack, New York

October 2006-June 2007

• Trained approximately 60 new specialists and Target team members

• Modeled and delegated daily tasks to a team of more than 40 individual’s

• Maintained high standards for the continuity of the guest experience

• Assessed performance and evaluation goals to 40 team members/specialists and

followed-up with appropriate coaching and counseling procedures

• Guided and directed guests to more than 36 checkouts for faster service

Other Experience

Volunteer from: June 2004-October 2004

American Red Cross-Hauppauge, New York

• Scheduled interview appointments and managed client reassignments

Awards & Recognitions

• Manager of the year award within Ace Hardware Franchise, 2004, 2006, 2009

• Recognized by immediate Executive Team Leader in Target for obtaining

outstanding bounce back and assessment evaluations, 2007

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