Customer Service Sales

Education

B.A. Religious Studies (Tennessee Wesleyan College, August 2009)

Dean’s List

Chaplain, Delta Zeta Phi, Spring Fall 2008

Treasurer, Campus Interfaith Alliance, Fall 2007 Spring 2008

Major: International Studies (Ohio Wesleyan University, 2001 2003)

Public Relations Officer, C.L.E.A.R., Spring Fall 2002

Experience

Head Cashier (November 2009 – Present)

Barnes and Noble Booksellers (Columbus, OH)

Supervise and train staff of cashiers.

Track daily sales reports and manage cash deposits.

Handle customer complaints and returns.

Bookseller (August 2008 – November 2009)

Barnes and Noble Booksellers (Chattanooga, TN)

Handling customer service including locating and/or ordering merchandise.

Organizing product displays.

Operating the store register.

Operations Team Member (Summer 2007 and Summer 2006)

National Youth Leadership Forum on Medicine (Villanova, PA)

Greeted and transported guest speakers.

Supervised scholar site visits.

Responded to medical emergencies.

Set up scholar activities and events.

Field Canvasser (February 2006 – June 2006)

Citizen’s Campaign for the Environment (Farmingdale, NY)

Organized communities with petitions, contributions, and letters to public officials.

Educated communities about current environmental issues.

Head Cashier, Bookseller (May 2004 – January 2006)

Barnes and Noble Booksellers (Commack, NY)

Supervised and trained staff of cashiers.

Tracked daily sales reports and managed cash deposits.

Handled customer complaints and returns.

Computer Skills

Microsoft Office 2007 including Word, Excel, PowerPoint, and Access.

Typing Avg. 80 wpm

Volunteer Activities

Chattanooga Rescue Mission (Chattanooga, TN)

Helped organize clothing donations.

St. Paul’s United Methodist Church (Northport, NY)

Taught Sunday school for 4th and 5th graders.

Serve as lay speaker during church service.

Write sermons and lead church service when minister is away.

Created spreadsheets to manage church’s finances.

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