Sales Project Manager

Jay T. Jerome

*** ****** ******, *** ********, WI, 54017 (Ph) 651-***-****

**********@*****.***

Jay Jerome is a member of the Sales and Marketing Information Technology

Team with Boston Scientific. The Sales and Marketing team provides

resources to engineer and integrate software solutions including Customer

Relationship Management Software and custom built applications for the

corporation's Customer Call Center, Sales, and Marketing business teams

across the organization. Jay has 17 years of business and Information

Systems (IS) project experience; in addition, Jay has been on the forefront

of analyzing, road-mapping, and executing Customer Relationship Management

Projects for Fortune 1000 companies with a strong focus on Data Quality

Stewardship, Call Center Automation, Sales Force Automation & Commissions,

and Marketing Automation for the past 11 years. Jay is currently working on

US and International Business Systems for the LATITUDE International

program, and recently delivered the Sales and Commissions programs

implementing Varicent software. Business/IS program budgets are from 2 to

6 million dollars with annual road mapped defined strategies and quarterly

releases with communication to support the IS programs across the Boston

Scientific world wide organization. Jay is professional with a proven

track record of leading large scaled complex information technology and

business process change projects within large organizations. Jay has the

ability to size up business situations, complex system / integration

issues, and drive solutions through implementation and execution of the

software development life cycle (SDLC).

July 2006 to Present - Boston Scientific, St. Paul, Minnesota

Senior Business Analyst functioning as Project Manager, Business Solution

Architect, Subject Matter Expert and Data Quality Steward for USA and

International Business/ IT Programs

Sr. International Program Business Analyst

. International IT Business Analyst liaison for LATITUDE Europe, New

Zealand, Australia, and Japan business units

. LATITUDE Japan

o Program Business Analyst for a 2.4m dollar IS Business

Systems IS program including Distribution (Initial, Returns,

Replacements), Product Experience Handling, International

Data Reporting, and Quality for Japan Safety Management.

o Delivered Business Process Requirements and Functional System

Requirements for Japan LATITUDE Customer Support

Applications for Customer Service and Reporting for Cognos

/International Data Mart (LATITUDE Stats, and Call Center)

Project Manager - October 2008 to Dec 2009

. Project managed a 5 million dollar program that implemented a Sales

and Commission software (www.varicent.com) Project delivered on

time and within budget.

. Integrated with HRIS PeopleSoft, Corporate Data Warehouse, SAP

(Sales Account Alignments), Territory Change request system, and

custom Application (GEM, Strategic Planning)

. Automated 60% of manual business processes for a total of 90%

automation upon project completion

. Replaced existing PeopleSoft custom built commissions system

. Managed budget, resources (5 project application managers/leads, 2

FTEs, and 1 Quality Assurance Resource) and a team of Deloitte

Consultants (5-8)

. Compiled monthly project reported updates for Steering Committee

members on budget, risks, issues, and project timelines.

. Mentored Junior Business Analyst on business process definition,

issue resolution, and as change management agent for new software

implementation

Senior Business Analyst - July 2006 to October 2008

. Supported a 1.2 million dollar Capital request by drafting the

business case to re-architect a solution to lay the foundation for

the implementation of a 6 million dollar program that implemented a

quality information system for Reliability Assurance and Quality

Assurance

. Business Process Software Automation, understanding what needs to

be automated, gathering key process data to measurably understand

where to automate manual business processes. The team effort is my

daily professional life, working with multiple business enterprise

managers and business analysts who need to work together on

negotiating and solving large complex enterprise level

organizational problems.

. Plan, execute, and advise road-mapping exercises in understanding

business capital request for funding, draft assessment, and

coordinate technical estimates for capital approval.

. Lead business solution architect for LATITUDE (International and

USA) customer support center, customer contact center, and

marketing Siebel application development, building relationships

with the business to understand business processes and define

application system requirements for a 2.7 million dollar program.

. Assess current Enterprise software configurations, database

architecture, and integration software for application solutions,

integration, and data conversion requirements

. Fully comply with FDA and HIPPA regulations as it relates to

internal and external medical devices, patient data, and complaint

handling for the Cardiac Rhythm Management (CRM) division of BSC.

. Ensure that project deliverables are met within budget and on time.

May 2002 to July 2006, Thomson, www.thomsonreuters.com.

Thomson Reuters, Eagan, Minnesota

Senior Siebel Systems Analyst and Business Analyst March 2005 to July 2006

. Gather business requirements, estimate, and design Siebel software

objects: accounts, opportunities, contacts, campaigns, assets, and

activities

. Customize Siebel software application through database extensions,

eScript coding, and custom Siebel objects, v7.5.3

. Siebel enterprise application integration (EAI) - VBC, ASI-business

services, integration objects, inbound & outbound web services

(eCommerce storefront integration), Visual Source Safe source

control, XML, data conversion - EIM data conversion and Siebel java

data beans healer programs (Eclipse).

. Integration with data warehouse, SAP, marketing applications,

eCommerce (Web Services), territory systems

Thomson Prometric, St. Paul, Minnesota

Senior Siebel Systems Analyst September 2003 to March 2005

. Analyze known defects and new business requirements, aligning the

business need for configuration changes - prioritize, plan, and

execute

. Maintain, manage, and enhanced customized Call Center application

. Customized Siebel Call Center with Siebel v7.5.3, virtual business

components, business services, Siebel visual basic, integration

with COM and SQL Server database

. Experience with Oracle Siebel UCM v7.7.1 - EAI, Workflow, MSMQ

messaging, HTTP protocol, and XML messaging enterprise application

integration

Thomson Reuters, (Now Thomson Reuters), Eagan, Minnesota

Database Marketing Consultant (Internal FTE) May 2002 to September 2003

. Manage company wide strategic project initiatives for the

Marketing Intelligence Group and multiple internal constituents.

Projects include: prospect lead generation, customer profiling,

account house-holding, data stewardship, campaign generation,

market segmentation, and data integration with SAP, custom

business applications (sales force and call center), corporate

data warehouse and eCommerce storefront applications

. Objective to support overall revenue growth providing quality data

for data analysis and statistical data modeling for corporate

marketing strategic initiatives

. Assess and define organizational data quality strategies utilizing

First Logic software, merge purge, address standardization, de-

duplication, contact and account data matching criteria

. Provide consulting expertise for Thomson - West's customer

relationship management initiative selection software, Siebel,

Unica, and supporting SPSS, Business Objects, marketing databases

. Manage external projects, relations, and contract negotiations

with external vendors

September 2000 to May 2002- Ambient Consulting, (formerly PSINet Consulting

Solutions, Metamor Consulting, GE Capital Consulting). St. Paul, Minnesota

Senior Consultant- Siebel Developer and Business Analyst Siebel v6.0

. Clients include Fortune 500 and Fortune 100 companies (3M, GE)

. Assess existing Sales Force Automation and Call Center Operations

for business process re-engineering and software implementation.

. Identify and document sales force and call center business

requirements, processes, and data requirements for the software

development life cycle

. Program and configure siebel customer relationship management

enterprise software

. Build customized business reports in Actuate

April 2000 to Sept 2000 - Epiphany, Atlanta, Georgia (Now www.infor.com)

Technical Architect and Business Analyst

. Client - Fortune 100 (Home Depot) home improvement retail company

. Identify business metrics and financial reporting needs; quality

assure all financial and analytical reports

. Project technical lead - assigning and managing overall objectives

and tasks - 2 resources

. Configure and program Epiphany analytical reporting software

platform, perform data cleansing and conversion for eCommerce store

with Brick / Mortar sales order fulfillment; daily dash board

Summaries with internet sales and orders, POS total regional store

sales to include 7 managed stores, and average ticket

. Epiphany ETL from multiple data sources, SQL Server, Oracle, and

Informix databases for analyzing Internet Sales contributing to

Total Store Sales by product category to include aggregates of

granular level SKU numbers.

July 1998 to April 2000 - Ambient Consulting, (formerly PSINet Consulting

Solutions, Metamor Consulting, GE Capital Consulting)

Senior Consultant - Pegasystems Business Analyst, Project Lead, and

Developer

Client - Fortune 100 financial insurance company (GE Financial Assurance,

now Genworth Financial)

Software automation - fully automated manual customer application and

service processes by integrating FileNet imagining software with

Pegasystems business process management software facilitating customer

touch-points into one customer relationship management system supporting

financial annuity market products.

Assist on project charters providing input on strategy, cost benefit

analysis, and implementation of software

Work directly within Six Sigma and Pegasystems methodologies automating

manual operational processes

Lead Integration teams integrating Pegasystems through API's with legacy

mainframe, DB2, and Oracle transactional database systems

ALP Pegasystems Certified - 100% Travel

December 1996 to July 1998 -Thomson Reuters, Eagan, Minnesota

Product Developer - Business Analyst

. Assist in managing an online law school educational internet

product ( The West Educational Network)

Increased client base from approximately 5,000 users to over 11,000 users

Facilitate and implement the quarterly project development plan defining

product enhancements

Provide market analysis and quarterly customer product usage reports

Develop customer support planning for consecutive product releases

May 1995 to December 1996 - Explore Information Services, Eagan, and

Minnesota (www.exploredata.com)

Customer and Technical Services Manager

. 13,000 technical and account calls per year with an average of 50

calls per day.

. Develop and manage the customer & technical services department for

an online insurance research product used in underwriting insurance

policies: responsible for building a customer contact center

. Team rated excellent in a survey against major competitors

Provide departmental budget and annual planning for the business

Facilitate and manage projects to improve service quality

1 direct report

November 1993 to May 1995 - Thomson Reuters, Eagan, Minnesota

Customer and Technical Services Representative

. Assist Westlaw customers in resolving technical and account issues.

Provide telephone technical support for DOS, Windows and Macintosh desktop

and server communications software

Westlaw Database Verify

Loaded supreme court case immediately after release

Maintained Westlaw data quality

February 1986 to February 1990 - United States Air Force (Honorable

Discharge).

Sergeant

. Weapons System Mechanic on F-15 fighter aircraft

EDUCATION

Master of Arts in Organizational Management - 2006- Concordia University,

Saint Paul, Minnesota.

G.P.A 3.91.

Bachelor of Science Political Science/Pre-law - 1993 - Northern Michigan

University, Marquette, Michigan

Cum Laude

Internship - Judge Quinell, Marquette County Circuit Court, Marquette,

Michigan, 1993

Minor in History

Software Development Life Cycle

Project Concept, Business Process Requirements, System (Functional)

Requirements, Design, Testing, Implementation

Microsoft

Word, PowerPoint, Access, Viso, Project

Working Knowledge and Hands on experience

.Net, Java, Siebel, Varicent, Business Objects, FirstLogic, Varicent, SQL

Server, Pegasystems, Epiphany, Data Warehousing, ETL,

Multi - level business process mapping, requirements definition, use cases,

business scenarios, work breakdown structures definition, meeting facilitation,

proof of concept, issue resolution, root cause analysis

VOLUNTEER SUMMARY

March 2010 to the Present- Gregory's Gift of Hope Volunteer Member, New

Richmond, Wisconsin

Volunteer contributor at an animal rescue shelter

Clean, feed, and exercise various breeds of canine family

Oct 2007 to the Present- CERT (Community Emergency Response Team) Member, New

Richmond, Wisconsin

CERT Administrator for St. Croix County City Watch program (www.citywatch.com)

Participate in Annual Disaster Preparedness Training

Available to assist in Wisconsin Community Disasters

Training in Triaging, Security, First Aid, Search, Recovery and Rescue

Follow community protocols

June 2004 to Present - New Richmond Legion Post 80, New Richmond, Wisconsin

2nd Vice Commander 2005 to 2006

Current Member

March 2004 to 2005 - Star Prairie Fish and Game Association, Star Prairie,

Wisconsin

Member

Star Prairie Park construction volunteer

April 2003 to June 2004 - Stone Woods Common Interest Community, Inc, Oakdale,

Minnesota

President

Treasurer

Elected Member, Board of Directors

May 1995 to December 1996 - Red Wing Youth Hockey Association, Red Wing,

Minnesota

Squirt Director

Assistant PeeWee 'A' Coach

Assistant Bantam 'A' Coach

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