Customer Service Representative

918-***-****

JONATHAN POOLER **************@*****.***

*** ***** **** ****** ~ Vinita, Oklahoma 74301

QUALIFICATIONS

Service-focused, technically-savvy IT Professional with strong training

in computer science and technology from Oklahoma State University,

Institute of Technology. Experienced customer service representative,

background working with registration and order systems for Craig General

Hospital. Proven ability to train users in computer systems, software and

technology. Well versed in computer/network security, computer

operations, virtual machines and FTP. Learns new skills quickly and

excels under pressure with outstanding critical thinking, communication

and problem solving skills. Willing to travel or relocate.

COMPUTER SKILLS

Certifications: Information Systems Security Professional (April

2008),

Committee of National Security Systems

Certification 4011;

Designated Approving Authority (April 2008),

Committee of National Security Systems

Certification 4012; Systems Administrator (April

2008), Committee of National Security Systems

Certificate 4013

Hardware: Fujitsu Scanner, Topaz Signature Pad

Software: Microsoft Word, Excel, Outlook; Internet Explorer,

Microsoft Enterprise 2007, Microsoft Projects;

Firefox, Crimson Editor, VMware, VMPlayer

Operating Systems: Windows 95/98/NT/2000/XP, Windows Server 2003, Linux

Programming Languages: Basic ASP.net, Java Programming, Basic CGI,

HTML, Basic Perl, Basic JavaScript/VBScript,

Basic SQL

EDUCATION

OKLAHOMA STATE UNIVERSITY INSTITUTE OF TECHNOLOGY, Okmulgee, Oklahoma

Bachelor of Technology in Information Assurance and Forensics, Aug. 2008

. GPA: 3.56/4.00

. Honors: President's Honor Roll; Member, Phi Theta Kappa Honor Society

. Class Projects: Developed technical white papers, research reports and

presentations

Associate of Science in Business, April 2007

. GPA: 3.49/4.00

. Honors: Registrar's Honor Roll

PROFESSIONAL EXPERIENCE

MURPHY'S USA OIL, Vinita, Oklahoma September 2009-Present

Cashier

. Stock multiple different products

. Clean restrooms, clean pumps and trash cans

. Sweep Parking lot

WILL ROGERS HEALTH CARE CENTER, Nowata, Oklahoma November 2009-April

2010

Temporary Radiology Digital Imagining Clerk & Clerk III

. Order Radiology Exams

. Work on Radiology and Optometry Schedules

. Print Radiology films as needed.

. Work on sending images to DIA

. Printing daily schedules and pulling charts for next day's exams.

. Working with Radiology Tech to separate Radiology Reports and deliver

them to designated provider.

. Assist with Optometry as needed.

. Speak explain exams to patient, print off reminder letters and give

patients instructions.

SIWEL CONSULTING/VERIZON BUSINESS, Tulsa, Oklahoma July 2009-September

2009

Helpdesk/End User Support

. Network Support

. Manage Password resets

. Account Activations

CRAIG GENERAL HOSPITAL, Vinita, Oklahoma March 2002-May 2009

Access Service Representative & ER Registration (Feb 2006-May 2009)

Supervisor: Tammy Martins: 918-***-****,

. Managed registration systems and data entry for ER/outpatient

patients.

. Entered order information for the lab and x-ray services.

. Handled and deposited money from the hospital and clinical sites.

. Supported patients to help them pay their bills; worked with different

hospital computer systems.

. Trained and coached peers in computer operations and department

procedures.

Grounds Keeper (March 2002-Feb. 2006)

. Developed and implemented landscape plans; performed landscaping

repairs.

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