Medical Assistant Quality Assurance

Jo'Neka Merritt **** Walker Rd ( Shreveport, LA **118 (

318-***-**** ( ****************@*****.***

Certified Medical Assistant

CMA with experience in a multiphysician family medical practice and additional

healthcare experience. Known for dedication to providing premium patient care.

Skills include:

- Medical Office Management

- Medical Records Management

- Data Entry

- Taking Patient Vitals

- Blood Draws

- Injections

- Patient Scheduling

- Ancillary Testing

- Patient Education

- HIPAA & JCAHO Knowledge

Education

Certified Medical Assistant (CMA), 2007-Present

Certified in First Aid & CPR, 2007-Present

High School Diploma, ATHENS HIGH SCHOOL, Athens, LA, 71003

Professional Experience

THE FAMILY DOCTORS PRACTICE, Shreveport, LA

Certified Medical Assistant, 2008-Present

Serve as a key member of interdisciplinary healthcare team for a busy

family medical practice. Assist seven MDs as well as PA and ensuring

optimal patient care and smooth daily functioning of office. Key Results:

. Consistently praised for efficient handling of administrative duties

(e.g., answering phones, scheduling appointments, maintaining medical

records, and patient processing) that allowed

doctors to focus on the health concerns of their patients.

. Demonstrated proficiency in taking patient medical histories and vital

signs, as well as in performing injections and various diagnostic

procedures and ancillary tests.

. Ensured the cleanliness, sanitation and maintenance, exam rooms and

equipment.

. Helped implement practice's quality assurance and control program.

Efforts ensured compliance with HIPAA and OSHA regulations; improved

patient care/satisfaction.

. Reacted calmly and effectively in emergency situations, and added the

personal, caring touch that immediately put patients at ease.

REGIONAL UROLOGY, Shreveport, LA

Certified Medical Assistant, 2006-2007

Bladder treatments (e.g., BCG, and KCL), removed/placed catheter, assist

the physician with patient care after prostate removal, training patient to

use in/out catheter, prostate cancer injections (e.g. Lupron and

Eligard),vitals

Ann continues to be a vital member of our healthcare team...possesses

exceptional patient-care skills...strong command of basic medical

procedures and terminology...well-organized and efficient...her cost-saving

efforts have saved the practice thousands of dollars annually...one of the

finest medical assistants I have worked with throughout my 18-year career

as a physician - R. Rhasad, MD, ABC Family Medical Practice

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