Customer Service Representative

Ronald A. Hoyt

*** ***** ****, ******* ******, New York 13044 Ph: 315-***-**** email: ablhsh@r.postjobfree.com

WORK EXPERIENCE:

April 2003 - Aug 2009 911 Operator for Onondaga County 911 Center, Syracuse, NY

• Answer, screen and process incoming emergency and non-emergency calls from the general public and other public safety service

providers daily while working independently.

• Obtain, verify, and record the location, name of the caller, nature, severity, current status of an emergency, and other information needed

to secure a full assessment of circumstances in required time deadlines on a daily basis.

• Continuously operates automatic number identification (ANI), automatic location information (ALI) for phase 2 cellular phone locations.

• Use telecommunications devices for the deaf (TTY/TDD) and access foreign language interpreter service for non-English speaking

callers to obtain and verify required data.

• Provide first aid/CPR instruction to stabilize the medical condition of persons until arrival of professional medical assistance arrives.

• Interact and work daily with federal, state, county and local law enforcement, fire EMT/paramedic personnel.

• Use CHAIRS and NYSPIN criminal history and information databases daily following release of information and privacy guidelines.

2000 – 2002 Customer Service Representative for The Sutherland Group, Liverpool, NY

• Provided customer service for Shell Energy Electricity and Natural Gas program in Georgia and Ohio.

• Maintained daily accounts, and provided billing information for customers.

• Educated customer on deregulation of natural gas and electric services.

1996 – 1999 Rifleman and Team Leader for Army National Guard, Utica and Syracuse, NY

• Served as Team leader for Scout and Rifle Platoons.

• Assisted in Ice Storm 1998 Disaster Relief in Plattsburg, NY and Memorial Day Storm Disaster Relief in Syracuse, NY.

• Honorable Discharged.

1991 - 1996 Rifleman and Team Leader for United States Army, Ft. Benning, Georgia and Vicenza, Italy

• Served as Rifleman and Team Leader for Airborne Infantry Rifle Platoons.

• Implemented, managed and maintained fitness equipment and instructed physical fitness programs.

• Supervised, trained and participated in military exercises.

• Participated in operation Joint Endeavor resulting in securing Tuzla Air Base, Bosnia

• Received numerous awards and certificates for work excellence.

• Secret security clearance.

• Honorable Discharged.

COMPUTER EXPERIENCE:

Knowledgeable in various programs and applications including Microsoft Word, Excel, and PowerPoint. Also very fluent in internet and windows

applications.

E D U C AT I O N :

Mohawk Valley, Utica, NY

• Received an Associates Degree in Criminal Justice in 1999

Paul V. Moore High School, Central Square, NY

• Majored in Math and Criminal Justice

• Attended Burton Ramer Tech Center, Oswego County BOCES receiving Certificate in Criminal Justice – Justice Systems

REFERENCES:

References are available upon request.

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