Project Manager Technician
Resume:
Jeffery Griffin Jr.
Detroit, MI.
ablhrw@r.postjobfree.com
OBJECTIVE
To obtain a position as a Network Technician, Desktop Support Technician or Technical
Support personnel, where my background education and experience will be utilized and
challenged.
Professional Development
Pursuing: CCNA (Cisco Certified Network Associated), AAS Network
Administration degree
Comptia Network+ certification, Comptia A+ certification (2005)
HDA certification (Help Desk Analyst) 2005
CSS certification (Customer Support specialist) 2005
Graduate of Cisco Networking Academy (2009)
EDUCATION:
Baker College
Allen Park, MI
Major: Network Administration Degree Program Expected Graduation date: June
2011
Henry Ford Community College Dearborn, MI
Course study:
• Cisco Networking
• Windows Administration
• General Education
Cisco Network Academy Completed: Completion Certificate received
CCNA program
Wayne County Community College Detroit, MI
Course study:
• CIS Program (Computer Information Systems)
• A plus Certification
• Network plus Certification
SKILLS/QUALIFICATIONS:
Technical Skills
Hardware: Network installations, Cisco Routers, Cisco switches, Hubs, Desktop
computers, Printers, Copiers, Wireless on Wheels (WOW), Laptop computers, PDAs, HP
Jet Direct Boxes, Label printers, UPS units, wireless access points
Software: Cisco IOS, Packet tracer, Citrix, Orbit, OGT( Referral Scanning), IBM
Mainframe,Sun quest,Active Directory, MS Office Suite, Internet Explorer, Remedy
Database, Pac-Man, MS Outlook, Pocket excel, Ghost Imaging, Peregrine Service center,
GroupWise, McAfee 8.0, Care Plus, CTMS (Asset inventory Database), ANSOS,
Attachmate EXTRA!
Operating Systems: Cisco IOS, Windows Vista, Windows NT, 2000, XP, Windows
Server2003, 2008, Mac OS 9, Windows Palm OS, Novell
Network: TCP\IP, RIP,DHCP, DNS, Telnet
EMPLOYMENT:
Freelance Technician Detroit, MI. 06/08-present
Staying current with new technologies through hands on training and freelance
•
work.
Inter mediated configuration of Cisco routers and switches
•
• Network installations and repair
• Configuration and repair to Dell optiplex desktop computers
• Configuration and repair to Dell, Sony, HP,and Acer laptop computers
• Maintenance of HP office-jet 6110 all-in-one printers
• Inter mediated configuration of Window Server 2008, Vista, and Win.7
• Virus and Spy ware removal
• User data storage and external Hard drive configuration
• Configuration and repair of Customized computers
• Configuration of network settings and repair for the PlayStation 3 and X box 360
game consoles
• Excellent troubleshooting and problem solving skills with top-notch customer
service
Siemens Communications INC. Grosse Point Farms, MI. 11/07-06/08
Desk side Support Technician
• Provide desk side support for Henry Ford Cottage Hospital and Henry Ford Pierson
Clinic.
• Installation, repair, and configuration of Dell optiplex workstations
• Installation, repair, and configuration of Lexmark and HP Laser Printers
• Configured user’s workstation to use Lanier copiers
Installation and configuration of HP jet direct boxes
•
Configured user’s workstations to print to multiple campuses at Henry Ford Health
•
Systems
• Re-imaged workstations with HF images
• Worked with network team to transfer 250 workstations over to new HF network
• Placed orders for new parts and spare parts with vendors
• Placed orders for the disposal and pickup of old equipment
• Installation and configuration of label printers
• Ran TS census to update assets in the inventory database
• Completed HF IT work orders and project request orders in a timely fashion
• For the month of December complete and close 90% of problem tickets and IT
projects for Henry Ford Cottage Hospital and Henry Ford Pierson Clinic.
Also worked with an high degree of customer service, made sure customer was satisfy
100%
CareTech Troy, MI 08/07-10/07
Helpdesk Technician
• Provided technical support over the phone to DMC employees
• Reset user’s passwords in Active Directory
• First level support for healthcare applications(AS400,Sunquest,MainFrame)
• Unlocked user’s NT accounts
• Assisted users with problems using MS applications(Word, Excel)
• Assisted users with problems using Lexmark printers
• Created problem tickets in Remedy for field support technicians
MKS Detroit, MI 11/06 -04/07
Field Technician
• Assisted in installing over 600 new Lexmark copiers in all DMC(Detroit Medical
Center)campuses
• Configured DMC's network and desktop computers to print to new copiers
• Configured specialized patient software programs to print to Lexmark copiers
• Coach and train users on how to use secure print from their desktop computers
• Assisted Doctors and Nurse Managers in assigning different print trays
• Manually removed Xerox drivers from each desktop and laptop computers
• Downloaded and configured Lexmark print drivers for each hospital department
• Repaired and configured DMC's "WOW carts"(Windows on wheels)
• Resolved assigned Remedy tickets
• Worked very well in a fast pace, high volume, pressured environments
• Collaborate in a team of 12 weekly to discuss roll out oriented issues and future goals
pertaining to the project
• Receive deadline oriented duties directly from the project coordinator
Teksystems Southfield, MI 9/06 – 11/06
Asset Management Technician
Assisted in building new inventory records of GM's IT assets
•
Created new excel spreadsheets using MS excel and pocket excel
•
Updated inventory data using PDA scanners to scan GM workstations
•
Synchronized PDA scanners with laptop computer to add updated data
•
Worked very well with my team to complete a large task in short deadline
•
Patriots Technologies Farmington Hills, MI 03/06 – 07/06
PC Technician
• Assisted in the removal and install of over 700 PC at Allstate HQ
• Installed new PCs to existing network
• Assisted in dropping new Allstate image on to new PC
• Mapped computers to the network drive so that user's profiles and current data can be
uploaded to users PCs.
• Able to accomplished tasks from the project manager with little to no supervision.
Contact this candidate