Customer Service Quality Assurance
Resume:
CYNTHIA ANN HOMICK
**E Lexington Lane EAST
Palm Beach Gardens, FL 33418
ablhrt@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Aerospace Technologies Group, Boynton Beach, FL
Supply Chain Clerk- (March 2010 to August 2010)
• Supervise and release work orders to the Operations staff, monitoring workflow, productivity, and quality assurance.
• Receive and store a wide variety of raw materials, finished goods and supplies from the Quality Assurance Department.
• Fill and Kit Work Order Requisitions to support three Departments: Paint Shop, Manufacturing and Assembly.
• Monitor inventory levels, condition and expiration dates of all HAZMAT materials.
• Use computer aided program to monitor stock on hand and perform periodic cycle counts for accounting records.
• Track shrinkage due to BOM inaccuracies and or scrap on a monthly basis.
General Dynamics Aviation Services, West Palm Beach, FL
Customer Service Administrator- (Sept. 2008 to Feb. 2009)
• Provided initial contact to elite clientele:
fielded high volume of phone calls assisting customers with accommodations such as directions, hotel and
car rental reservations as well as information regarding local entertainment, restaurants, etc.
Greeted clients entering customer service lounge, determined purpose of their visit and contacted their escorts.
• Maintained security using a visual compliance software program to verify identification documents of clients and vendors.
• Compiled administrative support records such as Job Qualification Records for Aircraft and Avionic Technicians.
• Completed ad-hoc administrative projects as requested by the Chief Quality Control Inspector.
Oxbow Corporation, West Palm Beach, FL
Bookkeeper– (Jan. 2008 to Aug. 2008)
• Reconciled credit card accounts to expense reports, bank accounts to accounting system and maintained cash position.
• Audited payroll sheets of Oil Rig Workers and allocated their labor costs to work projects.
• Prepared preliminary financial statements & assisted Accounting Manager during month-end closings.
• Calculated and processed monthly Lease Delay Rental Payments and Royalty Payments to Land Owners.
Associated Aircraft Group, Inc., Dutchess County Airport, NY 2002 to 2007
Staff Accountant – Aircraft Maintenance (2004 to 2007)
• Opened and tracked work orders for cost analysis of parts, Airworthiness Derivatives (AD’s) and OEM Service Bulletins.
• Customer communication during the maintenance process to include phone, fax, email, and personal communications.
• Reconciled discrepancies between actual and database inventory levels and coordinated corrective actions.
• Administered the reconciliation of multiple general ledger accounts and resolved outstanding items.
• Processed invoices ensuring job quote compliance on the part of the company and its FAA/FAR Part 145 clients.
• Provided monthly variance analysis reports specifying & comparing factors affecting profitability of services.
Human Resource Administrator (2003)
• Compiled employee time and payroll data for maintenance and line service staff on a bi-weekly basis.
• Prepared offer of employment letters to ensure that information is accurate and available to authorized personnel.
• Prepared new hire packets and filed documents such as employee action forms.
• Managed DOT mandated Anti-Drug and Alcohol Abuse for pilots and maintenance technicians.
• Maintained Flight Crew training records in compliance with all FAA rules and regulations.
Bookkeeper (2002)
• Prepared, monitored and maintained computerized account payables and receivables.
• Cash flow management, including direct contact with customer/vendors.
• Maintained computerized maintenance records for 8 company owned helicopters.
TEXACO, INC., White Plains, NY 1998 to 2002
Staff Accountant (2000-2002)
• Prepared and posted journal entries reflecting the monthly accounting activity.
• Performed month-end close procedures within deadlines established by management.
• Reconciled cash transactions to balance sheet and bank account statements.
• Oversaw aspects of personnel management; provided training to new employees as needed.
Financial Analyst (1999-2000)
• Reconciled daily energy future activity to broker statements necessitating a high volume of interaction with Oil Traders.
• Met daily deadline to report net receipt/disbursements (based on a daily margin settlement).
• Initiated wire transfers to settle margin accounts with Trade Brokers, (settlements in amounts of $1 million to $6 million).
• Provided Oil Traders with current mark-to-market reports which indicated to them their daily trade positions.
• Monitored maturity dates of Treasury Bills; purchased new bills to be used as collateral to cover futures contract trading.
• Successfully interfaced with Oil Traders in New York, Houston, London and Singapore.
Trade Administrator (1998)
• Conducted administrative services for the Oil Trading staff, providing accurate reports of previous day trading results.
• Handled all aspects related to detailed phone calls from NYMEX trading floor important to trade quotes and/or fill orders.
• Developed and maintained Excel spreadsheets to aid RISK Oil Traders in making trade decisions.
GROUND HANDLING, INC.; Westchester County Airport, White Plains, NY 1985 to 1998
Customer Service Training Coordinator (1987-1998)
• Oversaw training requirements for 150 employees as mandated by FAA/FAR Part 121 regulations.
• Conducted training sessions covering specified areas such as new employee orientation, use of computers and software, health
and safety practices as well as recurrent training.
• Selected or developed teaching aids such as handbooks, computer tutorials and role playing scenarios.
• Tested trainees to measure progress and evaluate effectiveness of training.
• Maintained employee training records per Company policy and federal government regulation.
• Conceptualized and implemented a ramp safety course to reduce the incidents of aircraft and ground equipment damage.
Flight Operations Coordinator (1985 -1987)
• Calculated weight & balance on commercial airline aircraft.
• Managed the coordination of flight crew, catering and aircraft fueling requirements.
• Updated FIDS monitors (Flight Information Display System).
• Performed radio communications between flight crews, airport operations and ground handling staff.
EDUCATION
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, FL
Bachelor of Science, Aviation Management
COMPUTER PROFICIENCY
MS Word, Excel, PowerPoint, Access; as well as various in-house computer programs.
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