Customer Service Administrative Assistant
Resume:
Jo Ann Perez
Rockford, MI *9341
ablhro@r.postjobfree.com
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PROFESSIONAL EXPERIENCE
Sparta Health Center Sparta, MI
06/28/2010 = Current
Medical records
Greet and welcome patients
Answer phones
Using the Nexgen program
File charts
Fax Medical Records
Scheduled appointments
Cash out patients
03/2010 – 06/2010 St Mary’s Hauenstien Center Grand Rapids, MI
Receptionist Volunteer
Greet and welcome public
Assist patients with questions
Answer incoming calls
Call to confirm scheduled appointments
Other duties as assigned
Provide additional administrative support to office
12/2009 – 06/2010 Sally’s Beauty Supply & Equipment Walker, MI
Customer Service Representative
Assist customers with beauty product questions
Daily cash register/balancing management
10/2006 – 03/2007 Ridgeview Elementary School Sparta, MI
Bilingual Teachers Aid
Teachers aide is ESL room
Taught migrant students English
Attended migrant camps in order to help the migrant adults
to read, write, speak, and understand English
07/2005 – 10/2006 Grimm & Kornak Law Firm Grand Rapids, MI
Receptionist
Greeted clients
Scheduling appointment
Maintained and filed documents
Quality Management – Inspected documents for errors
Answering multi-line phone system
Ran errors
04/2000 – 05/2004 Wolverine Worldwide Rockford, MI
Order Entry Clerk
Maintain shipping orders from different companies for accuracy
Data entry
Customer service
EDUCATION
07/2009 – Present Beacon Learning Centers Grand Rapids, MI
PC Specialist
Bi-lingual – Spanish and English
Certificate – College Keyboarding
Certificate – Introduction to Windows XP
Certificate – MS Office 2007 Word – Basic, Intermediate, and Advanced
Certificate – MS Office 2007 Excel – Basic, Intermediate, and Advanced
Certificate – MS Office 2007 PowerPoint – Basic and Advanced
Certificate – MS Office 2003/2007 Outlook – Basic and Advanced
Certificate – Administrative Assistant Skills
REFERENCES AVAILABLE UPON REQUEST
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