Customer Service Sales

Anne Wagner

*** ******** ***.

Concord, NC ****5

704-***-****

*******@********.**.***

EDUCATION

Kings College, Charlotte, NC

Graduated 1986 - Secretarial Science (Business)

RELATED COURSEWORK

Effective Teacher Training (substitute teaching course) * Stress

Management * Beyond Customer Service * Personal Organization *

Achieving Extraordinary Customer Relations * Defensive Driving *

Sexual Harassment * PCS Training * Selling Naturally * How to

Communicate with Confidence, Credibility & Clarity * Quality Training

* 36 Ways to Powerful Presentations * The Portable MBA in Marketing *

Train the Trainer * PR and your Community

PROFESSIONAL HISTORY

MARKETING & PR (360 Communications/Sprint Cellular)- Established and

maintained a base of over 140 accounts within a single year. Developed

promotions/programs to reinforce marketing goals. Participated in Public

Relations meetings to educate, inform and motivate. Designed innovative

marketing tools for sales staff, which improved customer relationships and

the growth of sales. Major sponsor of the NC Azalea Festival.

OFFICE MANAGEMENT (Sun International Trading)- Coordination of office

responsibilities for 45 employees, including the Accounting Dept., Mailroom

Supervisor and Sun Brokers Dept. Vendor liaison with suppliers of

services, buying experience. Strong leadership, interpersonal and

motivational skills with team player attitude.

EXPERIENCE

ENUMERATOR: March - May 2009 (temp. pos.), US Census Bureau, Concord, NC

Stay at home mother of three: January 1999 - Current

MARKETING CONSULTANT: April 1997 - January 1999, MSI (Mobile Shred

International), Inc. Wilmington, NC/Concord, NC

MARKETING & PR REP.: May 1993 - July 1997, 360 Communications (360

Communications/Sprint Cellular), Wilmington, NC

OFFICE DIRECTOR: July 1992 - May 1993, Sun International Trading,

Wilmington, NC

ASSETS

- Highly motivated and organized individual willing to do the same

for others

- Consistency and Following Procedure

- Received 101% on company personal review (360 Communications),

proven leadership

- Increased number of major accounts by 98% in a single year (360

Communications)

- Volunteer in the Cabarrus County school system frequently

- Completed the Effective Teacher Training course for substitute

teaching.

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