Customer Service Human Resources

Kendra Knauss, PHR

**** ***** ****** 402-***-****

Lincoln, NE 68516

*******@*******.***

Experience

Advance Services, Lincoln, NE

Temporary employee – Kawasaki HR Dept, April 2010 – August 2010

• Provide customer service to employees including answering questions,

providing FML paperwork, special projects and general office duties

Kohls, Lincoln Nebraska

Customer Service Representative, November 2009-Present

• Provide customer service to customers including purchases, returning

merchandise and general assistance

• Cash office – balance registers, cash management, and prepare daily

deposit

General Excavating, Lincoln, Nebraska

Human Resources Administrator, February 2008 – November 2009

• Responsible for recruitment and selection of employees, which

included; advertising, screening, and interviewing.

• Administer self-insured health benefit program, as well as all others,

including new employee enrollments

• Conduct new employee orientations and coordinate on-boarding

process

• Manage Worker’s Compensation program

Child Guidance Center, Lincoln, Nebraska

Human Resources Administrator, September 2007 – January 2008

• Coordinate recruiting and hiring efforts, new employee orientations

• Administer all benefit programs, including new employee enrollment

• Manage Worker’s Compensation program

• Provides administrative support for Board of Director and

committee meetings

Tyson Prepared Foods, York, Nebraska

Human Resources Manager, April 1998 – December 2006

Responsible for all aspects of the Human Resources function including:

• Recruiting, hiring, and new employee orientations

• Enrolling and administering all benefit programs

• Conducting all training of team members

• Assist with safety program

• Counseling line leaders and department supervisors on employee

relations issues

• Coordinating all plant functions and events for team members

• For six years, managed workman’s compensation program and prepared and

submitted weekly payroll

Education

Human Resources Certification Institute

Certification - Professional In Human Resources (PHR)

University of Nebraska, Kearney, Nebraska

Bachelor of Science

Major: Comprehensive Business Administration

Emphases: Human Resources Management and Business Management

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