Customer Service Sales

JEAN M. MEYER

ablhoh@r.postjobfree.com

**** ********** **** ****: 419-***-****

Sylvania, OH 43560 Cell: 419-***-****

CAREER SUMMARY

A retail management professional with excellent leadership, results-based

project management, and team work proficiencies. A proven achiever with a

strong work ethic and a drive to succeed with the ability to work

independently or as part of a team. Flexible team leader who enjoys the

challenge of change and is committed to lifelong learning. Excellent

communication, planning and presentation skills.

PROFESSIONAL EXPERIENCE

PROCTER & GAMBLE, Cincinnati, OH 2002-2010

Global company providing consumer products in pharmaceuticals, cleaning

supplies, personal care, and pet supplies

Retail Market Manager

Executed and delivered superior in-store product presence through

leadership and management of 34 direct reports covering 250 stores in NW

Ohio and SE Michigan.

. Improved retail merchandiser and account reliability from 95% to 99%

in less than one year. Consistently delivered and exceeded all

regional objectives including retail call coverage, reset execution,

staffing, personnel routing and drive-time cost efficiencies.

. Improved attrition rate of retail merchandisers from 3% to less than

1% through hiring, training and performance management of direct

reports to support efficient and effective completion of work orders.

. Improved and increased display implementation at a major retailer 17%

in six months by analyzing key sales and implementation reports to

spot trends and sales opportunities.

. Built and developed strategic partnerships and influenced operations

personnel on key accounts of major food channel and mass retailers

through quarterly calls to regional market headquarters to drive sales

and brand market share.

. Completed field reports and quarterly audits of merchandisers and

followed up to monitor and coach job performance and expectations and

assure quality standards were met.

. Communicated and met regularly with customer teams and account planners

to continually improve work order processes to ensure consistent and

effective execution of priorities.

. Selected by manager to serve on national retail market advisory board

to work with senior leadership to represent peer viewpoints and

proactively influence direction of organization.

. Organized yearly market meetings for all direct reports, including all

logistical arrangements, preparing presentations, facilitating

sessions and follow-up surveys.

. Nominated by supervisor and received award from senior management

recognizing superior work with peers and direct reports.

NATIONAL MARKETING SERVICES, Somerset, NJ. 1990-2002

Provider of all aspects of in-store marketing plans from new store set-ups

down to the design and production of promotional materials and training

resources.

Market Coordinator

Delivered a high level and quality of customer service which included

excellent customer relations, maintaining shelf management principles and

inventory control to meet and exceed "Big Box" customer expectations.

. Completed all assigned activities both effectively and efficiently

within specified date and time ranges to maximize productivity and

reduce travel expenses by 10%.

. Analyzed and prioritized work responsibilities, coordinated multiple

activities across timelines and communicated needs and expectations to

company and customer managers.

. Trained and directed new and seasonal employees on field

responsibilities.

THE ANDERSONS, Maumee, OH 1986-1990

Retail operating group of diversified company.

Merchandise Supervisor, Toledo, OH

Supervised selling and merchandising activities in specified areas with

responsibility for the annual budget for sales, gross profit, inventory

levels and labor hours.

. Trained, developed and motivated a staff of 50 sales associates and

three department managers to ensure high levels of customer service.

. Planned and organized three Food Shows annually which included vendor

demonstrations, food service, publicity and on-site supervision of

events.

MACY'S, Toledo, OH 1980-1986

National department store chain.

Sales Manager

Managed total operation of group of merchandising departments with

emphasis on customer service, management of 45 direct reports, stock

maintenance, departmental appearance and salesperson production.

J.L. HUDSON CO., Detroit, MI 1978-1980

Former regional department store chain.

Assistant Buyer and Department Manager

Assisted in selection and ordering of merchandise for apparel requiring

projection ability and awareness of market's competitive nature.

Analyzed, determined sales trends and wrote weekly replenishment orders.

EDUCATION

BSBA, Marketing, John Carroll University, University Heights, OH 1978

MEMBERSHIPS / AFFILIATIONS

Owens Community College, Marketing Board 1978-1982

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