Customer Service Executive Assistant

Karen M. Stratman

***** *. ****** **.

Maricopa, AZ 85138

Home Phone: 520-***-**** ~ Cellular Phone: 520-***-****

Email: ablho3@r.postjobfree.com

Objective

To demonstrate all special events, supervisory, general office and customer

service skills by 20 years of experience.

Profile

Motivated, personal business professional with 20 years of success in

customer service, supervisory, scheduling, planning, communication and

office experience. Thrive in deadline-driven environments. Ability to

maintain a sense of humor while working under pressure.

Experience

July, 2010 - Present ~ OfficeTeam Temporary Agency - Clerical

. Currently assigned to Wells Fargo

March, 2010 - Present ~ Superior Staffing Temporary Agency ~ Data Entry

Clerk

. Currently on assignment to the Department of Revenue

December, 2009 - March, 2010 ~ Homemaker

. Stay at home mother

August, 2009 - December, 2009 ~ Lathrop Agency, LLC - Farmers Insurance ~

CSR

. Created quoted for Auto, Home, Life, Rental, Commercial Insurance

. Put In-Force Policies

. Handled billing questions

July, 2006 - August, 2009 ~ Homemaker

. Stay at home mother of 4

March, 2001 - July, 2006 ~ Spirit Airlines, Inc. ~ Flight Attendant

. Assist passengers boarding and deplaning aircraft

. Provide safety for all passengers and crew members

. Provide beverage and food service to passengers

January, 1999 - March, 2001 ~ Technical Engineering Consultants, Inc. ~

Independent Contractor to General Motors Corporation

. Executive Assistant to department Managers at various locations

. IT Coordinator - provided support for all computer and security needs

of the department

. Special Events Supervisor - provided all planning of special and team-

building events, which included setting up locations, date, time,

events and ordering food

. Arranged daily meetings and provided supporting documentation for

meetings

Karen M Stratman Page 2

Experience continued

September, 1994 - December, 1998 ~ Bartech, Inc. ~ Independent Contractor

to Ford Motor Company

. Executive Assistant to various Directors

. Provided departmental clerical support

. Ordered supplies

. Arranged meetings between various departments and provided supporting

documentation

. Special Events Coordinator - provided all planning of team-building

events

. Assisted with college recruitment applications for internships of

Engineers

July, 1992 - September, 1994 ~ Homemaker

. Stay at home mother of 3

June, 1991 - September, 1991 ~ Office Max, Inc. ~ Customer Service

Representative

. Provided customer service support to patrons for stationary, business

cards and flier needs

. Assisted customers in locating products

. Checking out customers and assisted in the returns department

January, 1991 - September, 1991 ~ George R. Klein News, Inc. ~ Accounts

Receivable Clerk

. Inputted payments received from clients

. Balancing out at the end of the day

. Made deposits to bank

January, 1990 - January, 1991 ~ New York Life Insurance Company ~ Death

Benefits Coordinator

. Assisted clients with collections of death benefits

September, 1986 - January, 1990 ~ Ohio Savings Bank ~ Customer Service

Supervisor

. Answered telephones from customers regarding questions on their

accounts

. Helped troubleshoot out problems with accounts

. Mailed out monthly bank statements

. Took applications for MasterCard and Visa

Karen Stratman Page 3

Skills Summary

. Proficient in MS Office 2003

. Excellent Customer Service Skills

. General Office Skills

. Report Preparation

. Professional Presentation

. Front-Office Operations

. Scheduling and Travel Arrangements

. Training of New Employees

. Written Correspondences

. Team Player

. Problem Solver

. Proficient in handling Special and Team-Building Events

Education

September, 1984 - June, 1987 - Wickliffe High School - Diploma

September, 1987 - January, 1988 - Lakeland Community College - Business

Courses

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