Customer Service Medical
Resume:
Jaime Perkins
Prescott Valley, AZ 86314
*************@*****.***
Objective: To obtain employment in Prescott area recently moved.
Education-
High School Diploma
Coolidge High School
450 S Arizona Blvd
COOLIDGE, AZ 85228
College
Yavapai Community College
Paradise Valley Community College
Central Arizona Community College
Job Experience-
Corrections Corporation of America – (Red Rock Facility) - 10-13-2007- Current
David Coffler
Health Service Administrator
Medical Records Clerk (team leader) & Health Information Specialist & Onsite IT
Specialist
Primary responsibility is to maintain medical records for inmates and detainees. To
complete all outside referrals for inmates to health services that are required for further
treatment and make arrangement with out transportation department. To order and
manage supplies for medical and track inventory using par levels. I am in charge of
entering all data into the JDE Edwards and Oracle Inventory System to document
ordering inventory. Manage the budget for medical. To delegate work to other medical
record clerks, to prepare reports and manage the daily personnel issues with medical
record staff. Document scanning of all records processed using Touchworks AllScripts.
To provide backup documentation to pay the bills that include medical treatment for
inmates, supplies, and daily purchases through the department and maintain the budget
requirements setup by the department. I am required to understand medical terminology
and billing methods as well as ICD-9 and CPT coding.
Secondary responsibilities include Health Information Specialist, which is to maintain
and develop the department’s data, quality of care, records, training of all medical staff,
and computer application and equipment issues. I conduct monthly oversight of quality
assurance for the medical clinic that is to be reported to corporate and the contracted
state. Create and develop new spreadsheets and data management systems to keep track
of records and documentation within the medial facility. I also maintain and train all
employees on the AllScripts system and other company applications. I manage upgrade
training material and maintain accuracy within the system eliminating system errors,
misfiling, documentation errors, and conduct feedback to staff. Conducting
troubleshooting with all application systems and work with IT to eliminate errors within
the EMR, and general computer database errors. To help and assist helpdesk with
problem-solving and backup support to onsite IT personnel. Also, maintain equipment
and that is functioning, and uses resources to fix the equipment when it is out of service.
Eliminate errors with application and hardware issues, and networking issues.
Onsite IT Specialist for Facility-
This position consists of helping with creating database worksheets using word, excel,
and other application that are available for the facility, helping and assisting in computer
issues, networking issues, and ordering and supply equipment to areas that require the
need.
I assist in training and setup of computer access for employees. I provide helpdesk
assistance and setup new equipment in the facility, installs of equipment, re-ghosting
computers, scanning, printers, and other applications that require updates and new
installs.
Training experience consist of directing and providing one on one or group sessions with
OMS, AllScripts (EMR), Scanning, email, and other applications used by the facility.
I produce and manage all training videos and training methods for our department that is
part of the company’s portal of applications. I assist in VPN, WAN, and network issues
and help staff with Avaya Phone and Fax setups. I manage the ports and series boards. I
also help in repair of bad ports by replacing the RJ45 jacks. Understanding the Citrix
network tools and how to maintain connection and switching servers when one fails.
AmeriPsych- 1-2009 to 6-2009- Part-time (PRN) Transporter
I was a transporter who provides transportation for cases that are referred to AmeriPsych
by Child Protection Service. I am in charge of reporting to case managers when I conduct
a transport, communicating with parties involved, and caring for children when they are
in my custody.
Job consists of filing reports of each transport and monthly reports that are added to the
case file, I must track time and miles. I have the ability to work from home to conduct my
documentation. I must be certified in CPR, First Aid, and Finger Printed.
Vital Tech PC - 11-2007 to current- Part Time (as needed services)
Co-Owner
Operating and managing an IT repair and training company from home, providing service
for small businesses and residential computer issue that arise. Providing customer service
and training to customers. My role is to promote the services and to help in diagnosis of
computer issues and determine the services required. I conduct onsite services and offsite
services, customer service via phone, and web access customer direct connect. I have
setup, repaired, and diagnosed in areas of networks, scanning solutions, VPN, WAN, and
internet tools. I have replaced or upgraded hardware, such as motherboards, hard drives,
sound cards, processor chips, printers, scanner, copy machines, faxes and more. I work
directly with customers, and provide strong customer relations, and guarantee all of my
work with.
Sensitive Information Solutions- 10-1-2007 to 10-9-2008
Jason Perkins
Owner
Operations Manager:
Operating and managing a document management company, that was started base on
experience in health information management. I was in charge of contracts, marketing,
sales, and employee functions. I managed two employees in areas that the company
specialized in document management solutions, release of information, medical records
department structure and staffing, shredding, HIPPA compliancy, document imaging &
conversion services.
Southwest Information Management Services (SWIMS) - 7-5-2005 to 9-21-2007
Sandra S. Schindler, RHIA
Regional Manager
Midwest Medical Records Association, Inc.
Southwest Information Management Services, Inc.
MRVIEW, LLC
Floater: 7-5-2005 to 1-16-06
Primary responsibility was to provide customer service in release of information for
medical record departments, through contracts provided by SWIMS. Secondary
responsibility was to provide document scanning and assisting in medical record duties.
My skills include, medical record filing, chart locating, medical record terminology, data
entry, moving through hospital databases and computer programs, generating weekly and
monthly reports, HIPPA Laws, patient confidentiality, prepping, scanning, indexing of
medical record charts, creating spreadsheets, training staff, and supervising.
Assistant to Regional Manager: 1-16-06 to 9-21-2007
Primary Responsibility was to help with marketing projects, containing competitor
research and current vendor contracts. Participate in activities to promote services, and
help Regional Manger with AZHIMA conference data and other projects created
specifically for me. Secondary responsibilities were to help locate contracts, travel to site
location to provide assistance with services we offered. Continued to perform medical
record support and document imaging to contracts we obtained. Skills include: working
with executives and providing data and reports on research, cold calling, marketing,
volunteering, and back up support for projects, one on one contact, communication with
HIM directors, IT troubleshooting, software implementations, assisting in training,
consulting on special projects.
Yavapai Regional Medical Center- 10-15-2000 to 7-2-2005
Donna Kennedy
Director of medical / surgical floor
Unit Secretary- Night Shift
Responsibilities include: chart maintenance, customer service, phones, ordering of labs,
and x-rays, providing support to nurses, training, data entry, transcribing physician
orders, preparing patient for transfers, recording vitals, created guides and procedure
material for training. I was in charge of making sure all charts were properly assembled
correctly, assisting other departments and producing daily reports of admissions and
discharge to supervisors.
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