Sales Manager
Resume:
Bob Gregory
Fullerton, CA ****5
ablhl3@r.postjobfree.com
OBJECTIVE
I am seeking a career position in management, engineering sales support,
account management, or technical support.
SUMMARY OF QUALIFICATIONS
. Over 10 years of support management experience
. Established and staffed various teams with full budgetary
responsibility
. Recognized for clear-cut, hands-on management style. Able to
motivate employees to perform while keeping morale high and turnover
low
. Customer focused
. Superior communication and interpersonal skills. Works well
independently or as a team member with people of all levels and
backgrounds
. Self-motivated, goal-oriented and effective at multi-tasking various
projects
. Welcomes the challenge of resolving system and operational
deficiencies where ever needed
. Wide range on computer skills (MS Office 2007, various CAD apps, ACT,
etc
PROFESSIONAL EXPERIENCE
U.S. Census Bureau: Santa Ana, CA 10/2008- 8/2010
Manager of Technology
This position is responsible for managing Local Census Office (LCO)
technical support functions for Mobile Computing Equipment users (1000+)
in Orange County as well as full office IT functions. It provided
technical guidance and support to other Managers at the LCO in such areas
as: training; making adjustments to expedite production, managing the
property control system and coordinating printing activities. It
selected and supervises Technical Support Supervisors, Help Desk
personnel and Inventory Control Clerks. As needed trained, or supervised
others to train, LCO office employees on software, hardware and automated
support operations. It also trained and guided other Technical Managers
in satellite offices. It has overall responsibility for installation and
configuration support operations for office and mobile computing and
associated peripheral devices in multiple offices. I also initiated and
oversaw development of web-based applications and tools.
AMX, LLC: COSTA MESA, CA 8/2007- 5/2008
Technical Sales Engineer
Hired as a Technical Sales Engineer for both AMX's digital signage and
video distribution over CAT-5 product lines. The territory covered was
the western half of the United Sates. This position entailed making
product presentations to dealers, SI's and large end-users at their
locations, pre and post sale technical support and trade show support.
Product deficiencies as they were discovered and confirmed were reported
back to HQ engineering. Also made myself available to assist with any
other issues that arose outside my direct product focus. This position
was eliminated due to corporate restructuring.
ALTINEX, INC: BREA, CA 12/2005-5/2007
Technical Support Manager
I was hired to re-establish the Technical Support group which entailed a
complete re-staffing and training of that staff. Areas of responsibility
were internal sales, distributor, dealer, and end-user technical support
through phone, e-mail, and personal visits. I coordinated product
modifications between Engineering and Production based on customer
requirements. I was involved with trade shows from concept to teardown.
I was responsible for new product training for the Sales group and
distributors. My group contributed to product quality enhancements by
feeding back to both Engineering and Production issues found in the field
as well as resolution where applicable. I created the technical portions
of sales presentations. My position and department was eliminated due to
corporate downsizing.
PIONEER ELECTRONICS: LONG BEACH, CA 2/1994-5/2005
Sr. Manager, Sales Engineering and Technical Support
I was recruited and relocated by Pioneer to establish and staff the West-
coast based Applications Engineering group with complete budgetary
responsibility. The initial primary focus of this group was to support
CD-ROM jukeboxes, industrial LaserDisc products and tradeshow support.
Responsibilities were later increased to encompass all Northern American
engineering sales support. I relocated certain members of the east coast
group when the east coast office was closed. I oversaw the design and
implementation of user manuals, programming guides, technical
presentations and various software tools. I ensured that employees were
trained in the support of the sales force, developers, system
integrators, VADs/VARs and end users.
I accepted a position two years later as a core member of a business
development group which successfully established OEM business with major
computer manufacturers. The products evolved from CD-ROM drives to CD
writers briefly before focusing on the introduction of the DVD format to
the PC industry. The business eventually grew to $350M/yr world-wide for
Pioneer for multiple products (CD-ROM and DVD-RW). Specific duties
included responding to RFI/RFQs in both technical and logistic areas,
working with 3rd party software companies to secure support for each
product generation and coordination of product nonconformance during the
development and deployment through EOL with rapid closure.
To assist our world wide headquarters need to provide failure data to
their OEM customers, I successfully outlined and implemented the North
American failure analysis program. This was done by defining data and
documentation requirements, product handling processes from the
customer's production line to final disposition at Pioneer facilities as
well as hiring and supervising field personnel and by utilizing resources
within a sister service organization.
In my final position with Pioneer I integrated the Applications
Engineering group with my OEM group and also took on the retail packaging
and 3rd party assembly of Pioneer's DVD-RW retail offerings. This
included negotiating and implementation of various cost reductions as
well as working with third party software developers to create and debug
customized soft apps including in product bundles. Web based technical
support in regards to specific issue resolution, white paper creation and
distribution, and driver distribution was also implemented by my groups
at this time. This position was eliminated due to corporate
restructuring and a re-focusing to higher margin products.
FAIR, ISAAC & COMPANY (FICO): SAN RAFAEL, CA - Team Leader 1992-1994
LUCASFILM/SKYWALKER SOUND: NICASIO, CA - Field Support Manager 1989-
1992
HARRIS CORPORATION: NOVATO, CA - Sales Support Engineer 1982-1989
Education:
Graduated from Heald College, San Francisco in 1982; Dean's list all
terms.
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