Customer Service Manager

John W. Watts, Jr.

**** **** *** ********, ** ***05

502-***-**** (c); ************@*****.***

References Available Upon Request

Profile

Extensive military experience and other experience coordinating

personnel, transportation, and logistics, frequently under hazardous

conditions and tight deadlines. Broad liberal arts background with strong

computer, writing, archival, and research skills.

Education

University of Louisville, Louisville, Kentucky, GPA 3.78

Master of Arts, U.S. History, U.S. Diplomacy and the Cold War,

December 2009

Member of Phi Kappa Phi Honors Society

Defense Information School, Ft Benjamin Harrison, Indiana

Public Affairs Officer Course, March 1991

University of Southern Mississippi, Hattiesburg, Mississippi

Bachelor of Science, Comparative Politics and Criminal Justice,

May 1998

Work Experience

Photographic Special Collections Assistant

The Filson Historical Society, Louisville, Kentucky, 2007 - 2008

Processed, scanned, and catalogued documents and photographs and

created finding tools

Inventory Manager

Da Vinci Fusion, Incorporated, San Francisco, California, 2002-2003

Monitored inventory, ensured timely delivery, and prepared accurate

cost estimates and invoices

Contract Event Production Technician

Royal Productions, Center Stage and others, New Orleans, Louisiana,

2003-2005

Da Vinci Fusion Incorporated, First Call and others, San Francisco,

California, 2001-2002

Full Circle Lighting and Productions, SSI and others Atlanta,

Georgia, 1999-2001

Black Hole Productions, Bowling Green, Kentucky, 1994-1999

Managed the lighting, sound, and stage for various corporate,

theatrical, and live events

Flightline Services Manager 1995-1996

Flightline Service Technician 1992-1995

Corporate Flight Management, Bowling Green, Kentucky

Supervised flightline, fueling, and customer service personnel, managed

the service schedule for aircraft and equipment, ensured the fuel farm

and fuel quality complied with Federal Regulations, and monitored

compliance with safety and operational procedures

Photojournalist, Mississippi, 1988 - 1992

The Associated Press, The Northside Sun, and Magee Courier

Military Experience

Member, 186th Tactical Reconnaissance Group, Mississippi Air National

Guard

Public Affairs Officer, August 1990 - January 1992

Aircraft Crew Chief, October 1986 -August 1990

Aircraft Armament System Specialist, January 1981 - January 1986

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