Customer Service Sales Manager
Resume:
April P. Albury
**** – *th Street North Apt. **
St. Petersburg, FL 33702
ablhjq@r.postjobfree.com
Objective:
To provide superior customer service for internal and external customers while
maintaining company expectations. The ability to resolve complex issues in a timely
manner while delivering exceptional and productive quality service to all customers.
Proficient in the following technology skills; Microsoft Word, Microsoft Outlook,
Internet, E-mail, Google, Yahoo, etc.
Office Skills testing recently taken at Account Temps
Experience:
Claims Authorization Agent, Bankers Warranty Group
St. Petersburg, FL
Jun 2009 – Present
Duties include:
• Adjudicate all claims filed for repair service on customer products covered under
our service contracts.
• Negotiate repair rates with service providers and customer’s settlements.
• Approve or deny any claim based on the terms and conditions of coverage and the
limit if liability under the service agreement.
• Provide authorization for repairs to the service provider if determined economical
based upon the term of the contract.
• Proficiency in Microsoft Office (Word, Excel and Outlook) software.
• Obtain excellent interpersonal skills concerning internal and external customers,
oral and written communication skills.
• Ability to multi-task and be detail oriented.
Sales Associate, Tech Data Corporation
Clearwater, FL
May 2006 – November 2006 (Temporary Position through Spherion)
November 2006 – December 2008
Duties included:
• Responsible for calling resellers on assigned campaigns through Microsoft Access
database to introduce new products and promotions the company is offering.
• Persuade reseller to listen to short presentation.
• Encourage resellers to receive the promotion by fax, email, or possibly mailed if
the promotion includes a free demo of the product.
• Encourage reseller to sell the products to their customers.
• Responsible for making 120 outbound calls with 45 successes (contact with a
purchasing or sales manager at the company).
• Complete Excel spreadsheets with results from successful calls.
• Using the information from the Excel spreadsheet to create a report or Microsoft
Word about the campaign results.
• All campaign reports were completed and submitted for approval within three
days to Upper Management. My campaign reports averaged 4.5 with 5 being the
highest rating possible.
• Additional responsibilities were to proof and correct campaign reports, database
information for current and future campaigns, and promotional advertisement
material to be sent to various vendors to close out files for Return of Investments
(RIO’s).
• Trained and mentored new employees to perform the above job duties. Checking
on employees to make sure they did not have any problems with the job
responsibilities.
• Speaking with vendors via email (Microsoft application - Outlook), phone
conversations, or occasional lunch meetings to discuss current and future
campaigns.
• Working extensively with the lead (Management Team) on special projects such
as processing information to lead team’s database for campaigns and sending
emails to business partners for new campaigns.
• Assisting with the consistent workflow of campaigns.
Long Term Substitute Teacher, Pinellas County School Board
Clearwater, FL
August 2004 – December 2005
• To create a stimulating educational environment for emotionally disabled
students.
• To provide lesson plans according to the Department of Education that caters to
the educational needs of students at different leaning levels.
• To collaborate with other teachers, administrative staff, parents and students in the
development learning skills and goals which will help foster success.
• To provide consistent feedback to students and parents regarding learned
activities.
• To provide positive reinforcement for good behavior in the classroom.
• To develop a behavioral management plan according to each student’s ability and
needs.
Shareholder Services Specialist (Assistant Supervisor), Franklin Templeton
Investments
St. Petersburg, FL
Apr. 1995 – Jan. 2003
Previous Series 6 Certification
Duties:
• Assist and fill in for Supervisors when needed.
• Pull and record calls for Supervisor teams.
• Assist representatives with difficult customer related issues.
• Answer escalated customer calls.
• Answer incoming calls from shareholders regarding information on mutual fund
accounts.
• Process liquidations, transfers, exchanges, and data maintenance by direct input.
• Review documents received by mail and respond to request by initiating a call
back to customer or through written correspondence.
• Verify representatives work items for designated supervisor teams through
computer system.
• Department Liaison for researching and resolving difficult wires for Shareholder
Services. Also research wires for Treasury Funds Services.
• Authorize department checks through Check Management System.
Education:
St. Petersburg College, St. Petersburg, FL
Bachelors of Business Management and Leadership Organization; Candidate 2012
St. Petersburg College, St. Petersburg, FL
Associate of Arts
May 2003
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