Customer Service Manager
Resume:
BUSINESS EXPERIENCE
Little Rock, AR
North American ERP Systems/Procedures Analyst / Cost Accountant
. Conduct month end inventory close, cost accounting of production
orders and validate labor and material costing
. Coordinated the conversion from FIFO costing to Standard Cost:
Update BOM standard costs and conduct standard cost adjustments
. Assist with the preparation of Year-end reporting package for
Annual Audit
. Assisted Corporate Inventory team in performing GAP analysis and
implementing corrective actions as well as minimizing inventory
adjustments
. Responsible for the development of key metrics to measure
product line performance
. Implementation of VMI and Consignment Inventory
. Implemented Tag Counting and coordinated processes for physical
inventory and cycle counts
. Partner with departments/business teams to gather business
requirements to create/improve and deliver reports across all
functional areas and business units. Statistical data on demand
patterns and usage.
. Administration and maintenance of labor-tracking system
. Technical writing for Axapta 2.5: conduct business process
training to end users
. Provide training with OLAP (On-line Analytical Processing) Data
Cubes and other Microsoft applications
. Analyze the effectiveness/efficiency of Axapta and develop
strategies for process improvements
. Support business teams through development and implementation of
key metrics to report components of plant efficiency,
departmental spending and material variances to identify cost
savings
. Engage in global process harmonization -design and implement
global solutions across North American BU's (Gaspe, Canada,
Grand Forks, ND and Little Rock, AR)
12/05 ~ 4/08 Perfect 10
Satellite Little Rock, AR
Assistant Controller
. Analyze Corporate/Departmental F/S, reconcile general ledger
accounts, and expense analysis
. Responsible for Balance Sheet Reconciliations: Inventory,
Accrued Liabilities, Payroll, and Benefits
. Process month end inventory close and monthly standard cost
adjustments, margin analysis
. Coordinate physical inventory counts and post counting
adjustments
. Weekly reconciliation of all inventory transactions between
Axapta and warehouse management system
. Reconcile "Purchases Clearing" - resolved 2 million outstanding
balance
. Maintain/audit customer dropship accounts and other business
accounts
. Review/approve/release daily cash recons, AR check requests, AP
checks, bank wires
. Process Hughes Installation Income (Approx. million weekly)
cash import
. Extensive work relations with: A/P, A/R, Returns, Purchasing, 6
Branch Locations, HR
. Assist independent auditors with quarterly reviews and annual
audit
. Export and modify various reports in Excel: VeriSign, Payroll,
Bank Statements, etc.
. Process XML files through SCE-Supply Chain Execution Module
. Financial System Conversion from MAS500 to Axapta: "Super-user"
test and document various general ledger postings, AP/AR,
inventory, and bank related processes
. Technical Writing: MAS500 and Axapta 3.0
9/04 ~ 12/05 Tyson Foods, Inc.
Springdale, AR
Accounting/Finance Systems Procedures Analyst
. Create, implement and maintain Financial System Processes
including: policies, procedures, flow charts, best practices,
financial postings (T-Accounts), transactional information,
contact information, training and training material based upon
the SAP FI/CO (Financial and Controlling Module)
. Test various systems (transactions) "production client, practice
and training clients"
. Maintain training within the SAP Training and Events Management
System
. Technical Writing: SAP FI/CO Modules
. Maintain and update accounting Intranet site using FrontPage:
News, Events, Quick Tips, and Training Materials
1/99 ~ 5/03 Farrell Farms
Maryville, MO
Office Manager
. Maintained accounts receivable/payable, prepared invoices and bank
deposits
. Prepared income tax documentation: revenue/expenditures for CPA
. Scheduled loads between customers and vendors
. Filed Missouri quarterly IFTA Fuel tax forms
. Designed company invoices, business cards and truck logos
4/92 ~ 1/99 J & S Enterprises
Maryville, MO
Assistant Manager
. Assist senior manager to develop and implement policies,
procedures and business controls
. Maintain internal controls to safeguard company assets: work
closely with marketing/sales to analyze margins
. Monitored purchasing, production, distribution and inventory
levels
. Provide customer service: respond to customer inquiries and
complaints, build customer relations
. Maintained accounts receivable/payable, prepared banking
transactions and payroll
. Conducted interviews, trained and supervised 12 employees
. Created advertisements and store front displays
11/87 ~ 3/92 MFA Exchange - MFA
Oil Maryville, MO
Secretary/Bookkeeper
. Prepared daily/monthly financial statements, bank deposits
. Maintained accounts receivable, petty cash and ledgers for
extensive inventories
. Converted inventories to a computerized data system with marginal
cost spreads
. Designed a full product guide including purposes, codes, and
regulation data
. Assisted in store operations, customer service and created
customer newsletters
EDUCATION
Northwest Missouri State University
Maryville,
MO
. Master's Degree in Business Administration
GPA: 4.00/4.00
. Bachelor of Science in Accounting
GPA: 3.78/4.00
. Bachelor of Science in Corporate Finance
GPA: 3.78/4.00
. Bachelor of Science in Financial Computing
GPA: 3.78/4.00
GRADUATE ASSISTANTSHIP
Accounting, Finance & Economics Department
NWMSU
Graduate Assistant
. Maintain grades for undergraduate courses, as well as create,
proctor and grade exams
. Create, maintain and upload documents on e-companion (on-line
learning site)
. Lecture course material and conduct reviews for exams
. Conduct research for faculty for course material (specific
articles, books and videos)
. Schedule meetings and reserve rooms for various faculty
Career Services
NWMSU
Graduate Assistant
. Contacted various employers to participate in Career Day and Mock
Interview Day
. Conducted employer billing on K95 ~ Career Day
. Created advertisements for faculty, students and employers for
various campus events
. Delegated various work/projects to student workers
. Reserved and prepared locations for events (food, table cloths,
maps and decorations)
. Prepared surveys, and compiled participation statistics for
various events
HONORS ~ AWARDS ~ ORGANIZATIONS
. Leon F. Miller Graduate Student Grant & SEOG Grant ~ 7 semesters
. MSCPA Scholarship ~ 1 year, NWMSU Scholarship ~ 7 semesters
. Hawkins Non-Traditional Student Accounting Scholarship ~ 1 year
. President's Honor Roll (4.00 GPA) ~ 10 semesters
. Academic Honor Roll (3.50GPA) ~ 4 semesters
. Delta Mu Delta (Business Honor Society ~ top 20% of business
majors)
. Alpha Chi (General Honor Society ~ top 10% of all majors)
. Student Member: MSCPA, Accounting Society and Astronomy Club
. IMA Institute of Management Accountants
( Vice President 1 year, ( Chair: Public Relations, Bulletin Board
and Scrapbook Committees 2 years
. VITA (Volunteer Income Tax Assistance) ~ Preparation of Federal &
State Returns: Program Coordinator
SYSTEM PROFICIENCIES
Computer Skills
. Microsoft Office 2007; Word, Advanced Excel, Outlook,
PowerPoint, Access, Groove, Visio, FrontPage, QuickBooks, Paint
Shop Pro, Interwise, Visual Basic 6.0, MAS500, Crystal
Reporting, SAP FI/CO, Axapta 2.5 & 3.0, OLAP Data Cubes, ILS-
Integrated Logistics Solutions, Teamcenter, and Atlas.
. Excel: IF Statements, VLOOKUP, and Hyper Links
. Access: Create extensive database, queries and forms
REFERENCES ~ furnished upon request
Jerri L. Myrtue
ablhiq@r.postjobfree.com
501 E. Centerton Blvd. #1818 Centerton,
Arkansas 72719 (501) 514~ 5175
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