Customer Service Sales

MARIA S. PICHUGINA

***** ***** ****** ****: 720-***-****

Parker, CO 80134 Work: 303-***-****

E-mail: ablhi0@r.postjobfree.com

OBJECTIVE:

College graduate offering 5+ years of experience in data research and management industry, looking to apply my earned

degree and acquired skills to advance my career in a company within managerial capacity . Extremely motivated for career

change goal and eager to contribute to a company’s success.

PERSONAL QUALIFICATIONS:

Very self-motivated and goal-oriented, possess strong verbal and written communication and organization skills. Excellent

team player and a fast learner, open to challenges and new opportunities. Easily maintain friendly attitude towards team

members and customers. Possess strong multi-tasking and problem solving abilities. Fluent in English and Russian.

EDUCATION:

University of Colorado at Denver Denver, CO Graduated May 2010

Bachelor of Science in Business Administration with emphasis in Management

Law Studies minor

Related Coursework: Managing Individuals and Teams, Operations Management, Conflict and Change in Organizations,

Managing Cultural Diversity, Organizational Design, Managing People for a Competitive Advantage, Business Policy and

Strategic Management, Business Writing, Managerial Accounting, Financial Accounting and Statement Analysis,

Introduction to Law Studies, Legal and Ethical Environment of Business, Law Politics and Justice, Constitutional Law,

Mass Communication Law and Policy.

PROFESSIONAL PROFILE:

TransUnion Rental Screening Solutions Greenwood Village, CO

May 2005-Present

Criminal Research Specialist

Provide criminal background screening services to customers in rental industry and issue appropriate letters of

recommendation based on results of research performed.

Daily job responsibilities include:

Process Criminal Recommendation requests based on customer-set guidelines within quoted turnaround time.

Understand record information such as nature of offense, final disposition, level of charge and personal identifiers

to determine the additional information that is necessary to complete the request.

Locate information through established resources, including searching online court records websites, performing

individual county searches, contacting Department of Corrections, probation and parole departments, and court

clerks for individual counties in every state.

MARIA S. PICHUGINA

10230 Topaz Circle Cell: 720-***-****

Parker, CO 80134 Work: 303-***-****

E-mail: ablhi0@r.postjobfree.com

Assist internal team members and external customers with any questions regarding the criminal research process,

criminal terminology, customer guidelines, or results, including responding to all inquiries and “rush” requests

made.

Maintain open communication with internal team members and external customers, keeping them updated on the

status of criminal searches and additional delays involved.

Provide assistance, support, and feedback among team members to accomplish department goals.

Additional responsibilities include:

Process Offline States Criminal and Evictions search requests.

Conduct Federal Criminal search requests.

Assist with Standards, Research and Evictions requests as necessary.

Reset customer passwords upon request.

Notify Account Specialists of circumstances arising in the course of criminal research.

Highly experienced team member, responsible for helping train new members in Criminal Department as well as provide

a general overview of the functions of Criminal Department to new Customer Service Representatives via The World of

Criminal presentation.

Apply acquired knowledge to assist less experienced team members in resolving criminal research related issues. Act as a

resource for team members with questions regarding processes, systems and procedures for managing criminal research

related activity.

RentPort, Inc. Greenwood Village, CO June 2004-

May 2005

Data Entry Clerk

Performed basic clerical support duties including data entry, verification of customer information via telephone,

and formatting and faxing of documents to customers.

Created letters of recommendation for the rental of property based on applicants' criminal background, using

templates created in Microsoft Word.

Maintained a current log of recommendations and customer requests though the intranet database.

Answered for proper relay of documents to the customers through faxing of the results and maintenance of the

daily filing system.

Warburton Valve Aurora, CO March 2003-April 2004

MARIA S. PICHUGINA

10230 Topaz Circle Cell: 720-***-****

Parker, CO 80134 Work: 303-***-****

E-mail: ablhi0@r.postjobfree.com

Operations Coordinator

Operated telephone switchboard, conducted sales via telephone, performed database entry and document filing, managed

bookkeeping functions including accounts payable, accounts receivable, inventory management, payroll preparation,

scheduling, and managerial reporting.

Mervyn’s Aurora, CO June 2002-February

2003

Sales Associate / Cashier

Operated cash register, conducted training to new team members and performed basic sales functions including guest

service, merchandise presentation, upholding and display of Ready-To-Wear Department, fitting room services,

distribution of new merchandise and programs, sales pricing and advertising.

SKILLS:

Operating Systems: Windows (from 95 to XP)

Software: Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Photo Editor, Clip Organizer), Adobe

including PhotoShop), and Web Page Development (FrontPage, HTML).

Administrative skills include: data entry, spreadsheet and database use, excellent keyboarding skills, 10-key skills,

preparation of business presentations, web page development, internet research and web searching abilities, CD/DVD

writing skills, document filing, outstanding telemarketing and customer service skills.

REFERENCES:

Can be provided upon request

Contact this candidate