Life Insurance Human Resources

414-***-**** Nadia Lopez

*********@*****.***

**** *. *** **** ***** #7

Oak Creek, WI 53154

RECENT COLLEGE GRADUATE

Human Resources, Life Insurance, Customer Relations Segments

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COMMUNICATION, LEADERSHIP AND INTERPERSONAL PROFESSIONAL

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Communication and interpersonal leader establishing and creating

communication processes to enhance and facilitate internal and external

communication within Life Insurance through training, action research, and

building relationships.

Professional innovator and result oriented to change processes to work more

effectively and efficiently by analyzing current procedures and finding

ways to save the organization money and to enhance performance.

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Professional Skills

. Communication

. Analytical/Research

. Detailed Oriented

. Leadership

. Problem Solving

. Excellent Work Ethics

. Focused

. Highly Organized

. Bilingual (Spanish/English)

. Team Player

. Interpersonal

. Innovative

PROFESSIONAL EXPERIENCE

JONES INTERNATIONAL UNIVERSITY, Centennial, Colorado 2008-2010

Communication and Leadership through coursework (student)

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. Developed a detailed proposal for an action research activity in a

professional context.

. Evaluated and selected a method for analyzing the behaviors of groups

and teams to determine what is preventing them from being successful.

. Problem solved, using current research and theory, the development of

an intervention plan to overcome dysfunction within a team.

. Created a company vision statement, mission statement and strategic

intent, including goals and objectives.

. Identified personal leadership strengths and weaknesses with regard to

problem analysis, judgment, decisiveness, and organizational ability,

and sensitivity, oral and written communication based on self-

assessments.

. Developed an implementation plan to introduce new telecommunications

solutions successfully in a specific organization.

. Created a community as a leader among working professionals that

resulted in productive interdependency in identifying and solving

problems.

AMERICAN GENERAL LIFE INSURANCE, Milwaukee, WI 2006-2009

Case Coordinator/Issue Specialist Life Insurance

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. Conducted follow up for underwriters to speed up the claims process

. Issued life insurance policies quickly and thoroughly

. Communicated with agents and vendors on missing information

. Quality checked life insurance policies that were to go out to

policyholders

. Assisted the training department with proofing of training materials

and in technical writing

. Terminated agent's that were not up to state standards

. Maintained a 99% average quality on all policies that went out

. Completed LOMA 281-Meeting customer needs with insurance and annuities

. Completed LOMA 291-Improving the bottom line: Insurance company

operations

SIXTEENTH STREET COMMUNITY HEALTH CENTER, Milwaukee, WI 2004-2006

Human Resources Assistant/Human Resource Specialist (Benefits)

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. Calculated all benefits reconciliation saving the organization $4,000

in incorrect deductions

. Logged every worker's compensation injury leading to saving the

organization $1000's of dollars on late submission of work related

injuries

. Implemented a strategy to facilitate the open enrollment process

assuring that all employee get benefit packages on a timely basis

. Created a company newsletter facilitating the process of communication

between employees

. Coordinated holiday events with catering leading to very satisfied

employees

. Created fill in forms such as incident reports eliminating the delay

on reporting work related incidents that can be sent electronically

. Created an easier method for ID badges saving the company $400 on film

. Corresponded with payroll to ensure accuracy on employee raises,

benefit changes, and direct deposits eliminating employee complaints

by 20%

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PREVIOUS WORK EXPERIENCES

1992-1994 Menards-Cashier; 1995 George Webb-Waitress; 1995-1997 Friendship

Village-Certified Nursing Assistant; 1999-2002 H & R Block-Tax Preparer;

2002-2004 Schwaab-Inside sales rep

EDUCATION

MABC in Leadership and Influence, Magna Cum Laude, Jones International

University, Centennial, CO (2010)

BA in Business Management and Communication, Alverno College, Milwaukee, WI

(2006)

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AFFILIATIONS

Toastmasters/Hispanic Professionals of Greater Milwaukee/Society of Human

Resource Management/APA

References and Portfolio furnished upon request [pic]

Contact this candidate