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Manager Customer Service

Location:
Moreno Valley, CA, 92553
Posted:
September 04, 2010

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Resume:

Berenice Abarca-Franco

***** ******* ***. ****** ******, CA 92553 Cell: 951-***-****

ablhh9@r.postjobfree.com

US Vision

**/**- *******

Optician-Full-time

Excellent Customer Service, Sales, Inventory. Gather necessary information

from patient and make recommendation of glasses to the patient using their

prescription. Take measurements of client's eyes. Fit glasses to client's

face, bending and adjusting the frames. Responsible for verifying that the

completed glasses meet all the specifications. Repair broken frames or

lenses. Call insurances to verify patient eligibility and pull necessary

authorizations. Call customers for order pick up.

I-Source Technical Services, Inc.

08/09- 10/09

Administration Manager-Full-time

Answered, directed and screened all incoming calls, took messages;

generated all company invoices, created shipping labels for out of state

and international orders through different carriers, filed invoices,

processed and requested purchase orders; contacted customers with

outstanding balances, requested payment or arranged payment terms, faxed or

emailed customer current balance aging report and invoice copy for their

records, prepared and submitted required documentation and forms for

collection agency on all extremely past-due accounts; entered all bills and

printed and emailed a copy of unpaid bills detail to General Manager and

Senior Finance Officer, composed all utility and vendor checks; received,

opened and routed all mail to appropriate department; ran credit card

charges weekly, entered receivables onto MAS 90, made check copies and

prepared weekly deposits every Friday; ordered all inventory parts and

office supplies as needed; typed all company correspondence; assisted

Senior Finance Officer with all accounting needs.

Premier Power Renewable Energy, Inc.

10/08-04/09

Permit Runner/Site Surveyor-Full-time

Pulled permits for all upcoming jobs, gathered information such as required

documents, application, fees and turnaround time from a number of different

cities and counties within Southern California, submitted all permit

packages; scheduled and performed all site surveys, went to customers homes

to take photos and detailed measurements of their property, forwarded all

information from site surveys to engineering department for plan

submittals, collected payment from customers at time of site survey;

scheduled and attended final inspections, met with city and county

inspectors; assisted a few company trade shows, met with the public and

collected a large number of leads; developed and maintained an inventory

system, ordered all inventory parts, took inventory on a weekly basis;

filled in for Administrative Assistant as needed.

Justice Cuts, Inc.

09/04-9/08

Office Manager

Assisted company CEO; answered all incoming calls; scheduled drivers for

deliveries of material; ordered heavy equipment parts and all office

supplies; created a filing system; prepared payroll hours bi-weekly for

CPA; managed all petty cash; made weekly deposits; managed company online

banking and wells tax service; opened and directed all incoming mail; met

with the public on a daily basis to take orders; set up a collection system

for all past-due accounts; managed accounts payable and accounts

receivable; invoicing; prepared monthly tonnage and material reports for

the County of Riverside, Environmental Health, met with inspectors for

quarterly reviews ; conducted monthly meetings to keep staff up to date on

safety rules and regulations; assisted with new employee recruitment and

prepared new employee documentation for CPA.

Millenium Cleanco

06/00-01-03

Office Assistant

Managed phones; requested purchase orders for all extra work; maintained

calendar and scheduled all business appointments for company CEO; generated

and submitted bid proposals for upcoming jobs; managed contract billing;

light accounts receivable and payable; created various excel spreadsheets;

prepared accounts balance aging reports; typed all company documents;

upgraded office filing system; compiled monthly sales and expense reports.

Skills:

Bilingual (English and Spanish); MS Word, Excel, Power Point, Outlook,

QuickBooks Premier, MAS 90; typing: 50 wpm.

Certificates:

Computer Information Systems June 13, 2001

Education:

High School Diploma Moreno Valley High 03'



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