Customer Service Manager

Eric C. Emerson

*** ********* ******

Corona, CA 92879

951-***-**** Home

951-***-**** Cell

ablhh4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Strong and diverse experience in positions of warehousing, order pulling,

inventory, cross-dock, shipping and receiving

• Daily cycle counts, identify and investigate inventory and problem orders

Corrective and Preventative Action Reports

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• Knowledge of regulations relating to shipping, material handling, safety and

health regulations and hazardous materials (OSHA)

• Manage multiple projects simultaneously

• Excellent communication and interpersonal skills.

Interact with all levels of management

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• Experience in the start up of new accounts, including relocation of existing

accounts to new buildings without sacrificing customer service

• Collaborate with cross-functional departments

Assist in general maintenance and repair of forklifts and attachments.

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PROFESSIONAL EXPERIENCE

Grooman’s Pump March 2007 to April 2008

Title: Pump Technician

Maintenance and repair of wells and pumps for Dairy’s, and Residential Wells

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Field work

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In-house shop and repair of pump equipment

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Mattress Gallery Sept. 2005 to Oct. 2006

Title: Manager/Chino Hills

Attained level of Manager within 5 months and 10th in District within 6 months

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with no prior sales experience

• Responsible for the selling of vendor product through knowledge and

demonstrations

• Retail sales of $400,000 +

• Ability to perform excellent customer service

• Complete end of day sales report and maintain in-store files.

• Opening/closing and maintaining store to company standards

• Oversee store inventory on a monthly basis.

Eric C. Emerson

Page 2

951-***-**** Home

951-***-**** Cell

Service Craft Logistics, Chino, CA May 1982-Sep. 2005

Titles: Warehouseman/Lead/Supervisor

• Assisted in the operation of 430,000 sq. ft to 1,378,000 sq. ft of a 3rd party

logistics facility serving 200+ customers in Southern California and throughout

the United States, Canada and Mexico.

• Responsible for crews from 4-20 warehouse employees.

• Oversee groups of 10-50 temporary employees for Co-Pack and special projects.

• Assign daily work to warehousemen for outbound, inbound, stowing and order

pulling in a fast-paced environment, 24hour/6day operation.

• Inspect and report on 20-40 gas and electric forklifts.

• Completed temp. labor work orders, special project and inventory reports.

• Security - opening and closing of warehouse buildings.

• Ensure sanitation and condition of warehouse to exceed customer expectations.

• Maintain code date rotation of age sensitive material.

• Implementation of PID pallet I.D. for RF tracking.

• AS400 inventory control reconciliation.

CUSTOMER ACCOUNTS HANDLED

Georgia Pacific, Nabisco, Embasa, U.S. Steele, Crown Vantage, Playtex, Multi Foods,

Jergens, Paul’s TV, Willamet, Clorox, Bumble Bee, Home Expo, Dole, Union Carbide,

Vlasic, J.C. Penney, Apex, Standard Register

EQUIPMENT

Forklift, Roll Clamp, Box Clamp, Push-Pull, Dull Forks,

Stand-Up Electric, Sit-Down Electric, Order Picker

OFFICE EQUIPMENT

GERS, AS 400, SAP, R.F. hand-held computers,

UPS Shipping System, ASN label printers, MS Outlook

EDUCATION

Westminster High School, Westminster, CA

CERTIFICATES

Certified in accordance to CAL.-OSHA. Forklift Safety, General Industry Safety &

Health. CPR, AED and First Aid certified.

Supervisory Development by Quest: (Modules include leadership, effective

communication, motivation and reinforcement, coaching and positive feedback, time

management and delegation, managing change, providing quality service, decision

making, problem solving, building successful teams, work measurement, setting high

standards).

Contact this candidate