Customer Service Manager

Location:

Posted:

September 04, 2010

614-***-**** ( ********.*@***.***

Ashley Scribner

objective

To obtain a customer service management position where my experience

can be utilized to improve customer satisfaction.

Education

The Ohio State University September 2001-March 2009

Columbus, OH 43201

Bachelor of Science in Human Ecology

. Relevant coursework: Family Life Cycle, Understanding Human

Development, Human Relations

Employment

College Traditions, Inc. October 2004-August 2010

Night Manager

. Meet and greet customers and take care of their individual needs.

. Take orders accurately over the phone from our website and catalog by

entering information into our computer system.

. Excel in the ability to handle a variety of customer service and

administrative tasks.

. Resolve customer issues with expediency.

. Create close relationships with customers, to ensure repeat business.

. Manage change through communication, encouragement and positive

support.

Buckeye Hall of Fame Caf June 2001-October 2004

Arena Attendant

. Welcome customers to the arena and make sure their time was enjoyable.

. Assist in putting together parties held in banquet rooms.

. Control the game room and help parents watch over their kids.

References

0. Jacki Murphy 614-***-**** Years known: 6, Manager

Social Worker The Buckeye Ranch Columbus, OH

2. Tiffany Beach 937-***-**** Years known: 5 Co-Worker

Bank Teller 5/3 Bank Columbus, OH

3. Brittany White 419-***-**** Years known: 5 Co-Worker

Corporate Office Victoria's Secret Mansfield, OH