Customer Service Sales

TRISHA M. MAITLAND

**** ** ******** *****, **** St. Lucie, FL 34986 ( 772-***-**** (

ablhf5@r.postjobfree.com

Qualifications Summary

Highly motivated Consumer Relations Professional with over ten years of

experience in account management, and sales within the travel, and

education industries.

o Talent for identifying customer needs and presenting appropriate

company product and service offerings.

o Expertise in developing and managing relationships with clients

o Secured achievement awards for outstanding performance.

o Proficient with Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).

PROFESSIONAL EXPERIENCE

KEISER UNIVERSITY - Port St. Lucie, Florida October

2008 to Present

Admissions Counselor

Recruited students and guided them through the admissions process of the

University.

. Interfaced with potential students to identify educational needs and

future career goals. Conducted career counseling sessions/Interviews

to determine whether a student met the educational requirements for

admission to the University. Resolved issues as needed.

. Conducted phone interviews and scheduled meetings for in-person

interviews. Made decisions on whether to recommend students for

admission.

. Developed various email campaigns to promote on campus events to the

high school market.

. Planned and participated in various community events including career

fairs and seminars. Participated in public speaking events when

needed.

. Organized several special projects ranging from email blasts to high

school dinners for the campus

. Planned and implemented several on campus events for high school

graduates in order to foster student awareness and retention.

. Assist students to complete admissions paperwork. Made sure that

students are processed through financial aid and academics.

. Follow up with students prior to starting classes and afterwards to

offer counseling and provide support throughout their time at the

University.

. Responsible for reporting weekly high school enrollment statistics to

the Director of Admissions

. Coached and mentored new employees in admissions processes and company

policies.

. Assisted in the screening and interviewing process of new employees.

CARNIVAL CRUISE LINES - Fort Pierce, Florida

September 2007 to April 2008

Personal Vacation Planner

Served as a sales representative for a major cruise line, booking cruise

vacations for customers.

. Generated sales leads in high pressure cold calling environment.

. Booked cruise/vacation packages in order to meet sales goals.

Air Jamaica Ltd - Atlanta, Georgia

June 1999 to July 2007

Customer Service Representative

Served as a ticketing agent for a dynamic airline with flights to various

international destinations.

. Performed various customer service functions such as baggage

reconciliation, lost/damaged passenger baggage reports.

. Processed airline ticket orders, answered questions, responded to

concerns, and alleviated delicate situations with professionalism and

sensitivity. Prepared daily reports for Customer Service Supervisor.

. Occasionally on the night shift performed supervisory duties of 4

employees and coordinated several support staff to ensure the timely

offloading of passengers and luggage.

. Responsible for handling and reporting large sums of money related

with the sale of tickets, miscellaneous fees and other services.

. Recruited to provide top-notch service to both internal and external

customers. Work closely with other departments to ensure the timely

departure and arrival of flights.

. Liaised with travel agents to provide direct airline resources which

assisted them in their reservations functions.

. Participated in community events to promote the airline and also

provided incentive options to travel agents in order to secure

partnerships and relationship building.

. Assisted in the training of new employees.

. Received outstanding positive comments from team members on employee

reviews, as well as exceptional feedback from senior management.

Education

Masters of Business Administration ( Strayer University ( May, 2007

Concentration in Marketing

Bachelor of Arts Business Administration ( Clayton State University (

December, 2005

Concentration in Marketing and Logistics and Supply Chain Management

Associate of Arts Business Administration ( Georgia Perimeter College (

March, 2003

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