Customer Service Sales
Resume:
Michael Milligan
Twin Falls, ID 83301
Phone: 208-***-**** ablhf4@r.postjobfree.com
Experienced Retail Manager with expertise in driving performance of retail/service-
oriented operations.
PROFILE OF QUALIFICATIONS
•Offer over 18 years of progressive retail management experience, with expertise in
directing operations, maximizing customer satisfaction, optimizing human
resources, and gaining competitive market positioning through strategic
merchandising and promotion.
•Effectively define, develop and execute strategies to boost sales, cost-
effectiveness, revenue sources, and profitability.
•Proactive leader who excels in hiring, training, developing, supervising, and building
top performing sales and customer service teams.
•Deliver compelling, informative management and associate formal/informal training
programs.
•Proficiently manage budgets, payroll, accounting functions, and fiscal/performance
reporting.
•Forecast and control inventories to meet consumer demand while containing
overhead expenses.
•Demonstrated knowledge of employment and safety laws/regulatory compliance .
PROFESSIONAL EXPERIENCE
JOANN FABRIC & CRAFTS, Store Team Leader – Twin Falls, ID
2009 - Present
• Oversee all operations of a multi-facet business. Hire, train and coach all
associates to maximum potential.
• Proficient in many areas of payroll, payroll laws, financial planning and P & L
statements.
• Increased store profit by 18.80 %, store shrinkage below 1% and increased
customer traffic by 25%. Along with less than 1% turn-over rate.
• Moved store from an overall ranking of 538 out of 578 to number 38 in company
standards of improvement.
• Merchandising store inventory with basic freight within 24 hours, seasonal within
48 hours. Improved time management by a 30 % cost ratio.
• Total sales responsibility 2.0 (M)
CORRAL WEST, Store Manager - Cody WY 2001- 2009
•Managed all facets of the Cheyenne based business. Supervise 10 sales
associates.
•Handle customer buyer relations, accounts payable, inventory control, and
merchandise control through traffic and receiving departments.
•Maintain high level of customer service, human resources, merchandising and
inventory control.
•In charge of creating targeted store missions and ensuring compliance with both
store and corporate objectives.
•Strategically recruited, hired, trained, scheduled, and directed associates in
customer service, floor and warehousing operations to maximize productivity,
efficiency and profitability.
•Comprehensively evaluated individual and group performance to identify
inefficiencies, effectively allocate personnel, determine training and development
needs, and support staff in achieving individual potential.
•Total sales responsibility 2.5 (M)
KMART CORPORATION, Operations Manager - Cody WY 1993-2001
•Supervised 8 department heads and 61 associates for day to day operations.
•Established and operated a Big Box retailer with accountability for initial business
planning, organization, and operational structuring, logistics, equipment and
supplies procurement, staffing, and marketing/promotion.
•Create innovative contests and promotional activities to boost market leveraging
and maintain customer relations.
•Coordinate sales promotion activities and prepare associates to merchandise
displays and advertising copy.
•Formulate pricing policies on merchandise according to requirements for profitability
of store operations.
•Gained comprehensive, valuable experience in diverse areas of retail operations
ranging from retail grocery management, front and back operations, customer
service, human resources, management reporting, and merchandising to
distribution/warehousing, inventory control, quality assurance, and safety
compliance throughout progressive career.
•Maintained optimal inventory levels to maximize sales and profits while containing
overhead costs.
•Total sales responsibility 17.5 (M)
EDUCATION: Bachelor of Science Degree in Business Administration and a
Secondary Degree in Management from Montana State University.
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