Project Technician

George A Echeverri

Mobile: 305-***-****

Email: ablheq@r.postjobfree.com

SUMMARY

A college graduate who's experienced and a certified professional with

three years of technical and leadership experience in search of a permanent

technical role in IT and Networking. Various IT roles have been filled

such as technical support specialist, lead refresh technician, project

surveyor and coordinator.

AREAS OF EXPERTISE

Hardware

Installed, supported and repaired desktop/laptop computers and associated

peripherals

Installed and supported laser printers, multifunction printers, dot matrix

printers

Installed and configured wired and wireless routers and switches (Cisco,

Linksys, D-Link, and Netgear)

Installed servers, scanners, VoIP phones, receipt printers, card readers,

pin pads, and speaker systems

Software

Installed, configured and supported Windows XP/Vista/7 and Linux operating

systems

Installed, configured and supported Microsoft Outlook 2003 and 2007

Repaired and restored Outlook personal folders-pst files

Installed and configured variety of applications (Lotus, Bloomberg,

Reuters, Moody's, etc)

Cloned hard drives and restored images upon disasters and/or for new PCs

Performed data backup and restore procedures for old to new computer

migrations

Designed site layouts in Visio 2003/2007

Completed project layouts in MS Project 2007

Technical Leadership

Led a conversion project and supervised 4 technicians for client WaMu/Chase

Led a HP hardware refresh project and supervised refresh team for client

Bank of America

Led Dell Refresh project at Miami VA Hospital

Have completed technical documentation and inventory

Have provided great customer service and excellent face-to-face interaction

with numerous clients

Instructed and trained other technicians on refresh projects

Performed independent contractor work through self-established IT services

firm and managed own company

Inspected and surveyed quality of work performed by other vendors

EDUCATION/CERTIFICATIONS

Bachelors of Science in Technical Management - DeVry University, Miramar,

FL (October 2009)

Associate of Science in Electronic and Computer Technology - DeVry

University, Miramar, FL (June 2007)

CompTIA Network+ certified Professional, ID# COMP001006332969

Microsoft Certified Professional (MCP), ID# 6352203: Windows XP

Professional

CompTIA A+ certified IT Technician, ID# COMP001006332969

PROFESSIONAL EXPERIENCE

Desktop Support, Federal Mogul/TEKsystems

July-August 2010

Responsible for replacing backedup tape drives in tape library weekly,

monitoring backup reports, monitoring print and file server, maintaining

end-user workstations, and site's Xerox machines. Aid in preparation for

site's hardware refresh. Addressing and resolving tickets placed through

Cadre ticketing system.

IT Administrator Specialist II, T-Mobile/TEKsystems

January 2010-July 2010

Responsible for supporting over 600 IT (Dell and Lenovo) systems, Avaya

VoIP phones, 700 end-users on a day to day basis at a T-Mobile call center.

Apply preventive maintenance procedures to entire call center's machines.

Install and configure new desktops and laptops for end-users. Reimage/Ghost

machines. Repair computer hardware, Windows XP OS, Microsoft Office, and T-

Mobile applications. Train new hires on T-Mobile IT systems. Coordinate

with vendors for projects and printer servicing. Carry out IMAC services

for end-users' phones and computers. Add, create and change settings and

accounts for computers, users, phones in Active Directory, Avaya Site

Administration and SCCM Client Center. Inventory equipment/decommission

legacy equipment and schedule pickups.

Quality Control Inspector/Surveyor, Netview, Bank of America Reno

Project

December 2009

Inspected, surveyed and photographed the work performed by another vendor

to validate all networking equipment and data drops were setup correctly.

Installation Technician, Insight Global- AT&T install project

October 2009

Installed dual monitors at an AT&T call center with a team of technicians.

Installation Technician, TEKsystems- US Census project

November 2009

Installed, setup, configured hardware equipment (HP MFPs, desktops, and

Voip phones, scan guns) at a 2010 US Census building.

Software Installation Tech, TEKsystems, T-Mobile

September 2009

Installed RSA security software at T-Mobile retail locations by using

specific token technology per machine.

Dell Contractor, Field Solutions

August 2009

Dell/Amerigas pilot project, Dell/VA hospital project

Worked as a computer and network technician who installed Cisco switch,

Dell desktops and peripherals at Dell client sites (Miami VA hospital and

Amerigas).

Installation Technician, Field Solutions

June 2009

De-installed legacy equipment, installed new equipment (computer and

peripherals) at Western Union retail locations. Downloaded Symantec

database to have the system updated. Had customer print Western Union order

after each installation had been completed to ensure 100% functionality.

Troubleshot software issues with Western Union helpdesk.

Lead Technician, Anu Resources- WaMu to Chase conversion

project

July 2009

Led a WaMu branch's IT hardware conversion to Chase and supervised team of

technicians. Prepared branch site for conversion day by coordinating with

branch staff and contacting technicians. Counted and labeled all equipment

for ease of de-install and installment for technicians. Removed old WaMu

server and packed legacy equipment on pallet for pickup. Provided post-

conversion support at branch and assisted staff with hardware and software

issues. Reimaged any machine with defective OS.

HP Contractor, SA IT

Services

October 2007- June 2009

Worked as a contractor and employee of SA IT Services on various HP

projects and programs:

Refresh Tech on Bank of America Refresh program

De-installed legacy equipment, installed, setup and configured new desktops

and laptops for end-users on a day to day basis at Bank of America

departments and call centers. Backed up data and restored onto new machine,

reinstalled previously held applications, loaded peripheral drivers and

mapped printers. Over 500 refresh installs completed as an individual

technician in the departments of investments, business banking, global

treasury, check fraud, etc.

Lead Tech on Florida HP/Bank of America hardware refresh project

Surveyed branch sites for preparation of hardware refresh project by

inventorying current equipment, photographing, and designing Visio layout

of branch. Afterwards, became Lead Technician of the refresh team on the

actual hardware refresh portion of the project. Responsible for backing up

and replacing the HP server, UPS, installing and restoring the data onto

the new server and client machines along with assisting the technicians in

the removal of printers, desktops, and banking peripherals and replacing

with new equipment. Ensured legacy server and desktops were fully disc

wiped at the end of the night before packaging away hardware for next day

pick-up. Provided 24 hour next day support if any new equipment was

determined non-functional or defective. Over 40 Bank of America branch

sites were refreshed under my leadership and supervision.

2nd Level Support Tech on Morgan Stanley refresh project

Participated as HP 2nd level support in the hardware refresh projects for 3

Morgan Stanley sites where all desktops were replaced with new ones. Data

backup and restore procedures were performed. Assisted colleagues and

client with questions and issues also ensured the proper installation of

end-user specific assigned software.

Printer Tech on Fidelity Investments Printer services program

Serviced and repaired HP printers and Xerox copy machines at Fidelity

Investments locations.

Install Tech on Merrill Lynch refresh project

Setup new computers, dual monitors with stands, and ensured software loaded

correctly at Merrill Lynch offices in the states of North Carolina,

Massachusetts, and New Jersey.

Contact this candidate