Customer Service Representative

VERONICA AMAYA:**** n Hood Ave,Wichita,ks *****

Cell phone:316-***-**** E mail:ablheh@r.postjobfree.com

QUALIFICATIONS

*GED

*CNA

*Completed life skills and job readiness training successfully.

WORK EXPERIENCE

12/08–04/09 Evening hospice care giver CNA Wichita,ks

*Monitored and dispensed variety of medications under doctor's orders.

*Administered oxygen therapy*Applied and changed dressings according to instructions

given.

*Planned and prepared nutritious meals*Assisted patient with meals

*Maintained a clean and orderly household*Changed position of resident every 2 hours for

prevention of bedsores*Assisted with ADL's*Followed universal standard precautions

*Changed bedding and soiled depends as needed

06/08–12/08 Student Full time *Flint Hills Job Corps,Manhattan,Kansas

*Attended prep classes for GED

*Trained one on one with students under the supervision and direction of a LPN

everything a CNA needs to know to excel on the job.

08/07 02/08 Customer Service Representative *InfoNXX Wichita,Kansas

*Provided directory assistance to up to 2,000 people a day

*Met quality objective needs

*Ended each call within 30 secs

*Provided excellent customer service

*Typed up to 30 WPM

*Maintained upbeat pleasant tone from beginning to end

05/07 08/07 Wiring/assembly *York Unitary Products,Wichita, Kansas

*Wired up to 300 air conditioning units a day in a fast paced environment

*Assembled any parts as needed

*Met a quota daily

10/06 08/07 Drive thru/Front *Taco Bell Wichita,Ks

*Greeted customers in the restaurant or drive thru

*Took and rang up orders,handled payments,made drinks and handed out food

*Prepared and stored food ingredients

*Met customer needs and took steps to solve food or service issues

10/09 05/10 CNA *Villa Maria,Mulvane,Kansas

*Assisted residents with ambulation,transfer of residents from bed to standing,bed to

chair,chair to bed,log rolling,etc.

*Listened to report at beginning of shift and planned resident care activities required to be

completed on shift/

prioritized resident needs.

*Made rounds on residents every two hours or more often as indicated by resident

needs,i.e.,incontinence,etc.

*Assisted residents with activities of daily living,i.e., bathing,dressing,eating,toileting,oral

care,haircare,etc.

*Provided assistance as indicated in plan of care,operated mechanical lifts as needed.

*Assisted to dining room or assisted with feeding in room as required,allowed ample time

to eat.

*Assisted per policy in monitoring intake and output of urine and food/water

intake.Monitored bowel status

*Assisted residents with toileting, changed depends as indicated by plan of care, and

toileting schedule.

*Assisted resident to group activities of choice. Encouraged residents to socialize and

participate.

*Assisted with resident mobility and range of motion according to the plan of care.

*Assured safety of residents and encouraged indpendence

*Maintained a clean and neat environment

*Assessed skin status. Took preventative measures as indicated i.e., keeping clean and

dry,applying barrier creams.

Reported assessment and intervention to charge nurse.

*Assessed resident holistically and reported any changes in status to the charge nurse.

Participated in plan of care by making recommendations/observations about interventions

that have been successful,

contributing factors to problems,etc.

*Answered call lights promptly

*Communicated in a positive manner,channeling concerns through the chain of command

*Took vital signs as assigned/monthly weights

*Monitored time organization in order to assure that tasks were completed in a timely

fashion.

*Maintained resident confidentiality at all times *Respected resident dignity/followed the

mission of the facility

*Remained friendly and outgoing*Assisted charge nurse with dressings.

*Charted at end of shift*Did rounds at end of shift with second shift reporting what

happened with each resident

throughout the day.

*Assisted with transportation to the beauty shop,physician appts.,therapy.

EDUCATION

2001 2004 North High Wichita,Kansas

2008 Flint Hills Job Corps GED/CNA Manhattan, Kansas

2008 Manhattan Area Technical College CNA Manhattan,Kansas

2010 2010 Wichita Area Technical College Currently attending for prerequisites for the

LPN Program,Wichita,Kansas

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