Sales Customer Service

***** **** ***** ***** ******, WA *****

253-***-**** ablhe7@r.postjobfree.com

MICHELE GIBBS-LUNA

Business & Administration

Day-to-Day Sales & Account Management, Customer Service

Marketing, Promotional & Administrative Support

Trade Shows & Events

Consultative Product & Service Sales

Customer Presentations & Product Training

Customer Needs Analysis, Planning, Operations, Logistics

Cold Calling & Lead Prospecting

Negotiation

SUMMARY OF QUALIFICATIONS

Highly motivated, resourceful and results oriented Business &

Administration with the dedication and entrepreneurial instincts required

for meeting and exceeding all corporate sales, marketing, promotional and

customer service goals. Demonstrated success in building integrated sales

programs in highly competitive marketplaces.

Solid reputation for balancing assertive sales and closing techniques with

sound customer relations building acumen that ensures ready and sustainable

customer buy-in and repeat business. Adept in the use of consultative and

influential selling techniques to identify and satisfy customer needs.

EXPERIENCE

Sales Associate

(2004 - 2009) GES Exposition Services, Inc.

Recruited to market and sell special events and tradeshows to customers

nationwide.

. Consistently met and exceeded sales goals and managed a team of 5 sales

management professionals.

. Account Management for existing client accounts and new business.

. Served as Interim Sales Manager and provided senior-level administrative

sales support.

Sales Manager

(1997 - 2004) The Exhibit Source, Inc.

Spearheaded sales and business operations and managed customer accounts for

this tradeshow exhibit distributor specializing in custom and modular

displays and exhibits.

. Promoted sales of manufacturer's products and presented showroom displays

with clearly defined features to customers.

. Directly responsible for designing, developing, marketing and supporting

tradeshow space.

. Successfully sustained high levels of customer satisfaction year in, year

out.

Account Executive / Prospector

(1996 - 1997) The Larkin Group

Recruited to be in charge of creating and marketing customer advertising

for this tradeshow management/production company (key events: The

International Fashion Boutique Show, The Fabric Show & The Kids Show. Held

at the Jacob K. Javitz Center in New York City).

. Successfully sold exhibit space to existing manufacturers and prospected

for new customers and negotiated pricing and terms.

. Originated and developed innovative and visually striking booths and

displays that drove traffic and sales.

. Pre-qualified sales leads to improve exhibitor and buyer prospects.

. Cultivated and steered telemarketers to better strengthen buyer relations

and secure higher levels of advanced registration.

Sales & Operations Manager

(1994 - 1995) Linens N' Things

Drove overall store sales and operations, including sale forecasting,

merchandising, daily reporting and inventory.

. Built, trained, mentored, inspired and led a team of 20 sales

professionals.

. Developed and implemented new policies and procedures that streamlined

operations and reduced costs.

Specialty & Jewelry Sales Manager

(1992 - 1993) Ames Department Stores

Responsible for propelling smooth sales and operations of the jewelry and

softlines departments for this regional department store chain.

. Boosted sales by 75% and was recognized as Top Regional Sales Performer.

. Trained the staff in all aspects of product knowledge and customer

relations techniques.

. Restructured department operations and synchronized all activities to

increase efficiency and profitability.

EDUCATION

BA Degree Business Administration (Marketing & Management) Pine Manor

College Boston, MA

References Available Upon Request

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