Customer Service Sales

Randy L. Brown

*** **** ***. ***. #* • Huntington, WV 25701 • *****.*******@*****.*** • 216-***-****

Objective:

To obtain a Security Supervisor or Client Management position in a results oriented company that seeks an ambitious and career-conscious

person, where acquired skills and education will be utilized toward continued growth and advancement.

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Professional Summary:

Extensive experience in personnel, administration and management positions with the past 7 years concentrated in retail, customer

service, business administration and loss prevention

Proven track record of excellent written and verbal Possess excellent organizational and managerial skills,

communications skills; developed and published operating adept at eliminating redundancy and improving efficiency

procedures, conducted seminars, training sessions, and Capable of handling multiple tasks simultaneously

briefings for diverse audiences Highly focused and results-oriented in support of complex

Recognized leader and team builder deadline-driven operations

Professional Experience:

Sears Holdings Corp. Vienna, WV

Loss Prevention Manager 2009-2010

• Responsible for recruiting, hiring, training and development, and disciplinary actions for associates as well as mediation.

• Prepared internal dedicated surveillance files and reports for internal investigations and ready them for interrogation.

• Performed shoplifting apprehensions of both external and internal thefts, prepared the files and wrote the reports for each case to

ready them for prosecution.

• Analyzed testimony and records to make recommendations for prosecution tactics.

• Supervised 2-4 associates, all achieved above the average number of apprehensions

• Drafted and enforced store-wide safety program.

• Conducted safety inspection, safety team meetings, safety training and development

• Drafted Shrink strategy action plans to help reduce shrink in our high shrink dollar departments and help to improve the overall

store’s loss prevention numbers

• Responsible for P & L investigation, balancing and monitoring

• CCTV monitoring, maintenance and operations management..

J C Penney Co. Inc Huntington, WV

Loss Prevention Associate 2008-2009

• Performed shoplifting apprehensions of both external and internal thefts and prepared the files and wrote the reports for each case

to ready them for prosecution.

• Internal investigations and dedicated surveillance.

• Conducted safety meetings and enforced safety awareness

• Successfully apprehended and prosecuted 7 shoplifters within first 60 days active.

Allied Barton Security Services Cleveland, OH

Security Officer 2006-2008

• Provided client and property protection.

• Responsible for maintaining a daily activities log and wrting all incident reports.

• Maintained and transmitted timesheets and payroll data to home office.

• Responsible for CCTV, fire and security systems monitoring and operations

• Maintenance of emergency response and emergency contact list

• Perimeter and interior security via mobile and foot patrols.

• Access and crowd control

• Customer service and client relations

Primerica Financial Services Cleveland, OH

District Leader 2004-2007

• Reviewed, analyzed, and evaluated client files.

• Processed, filed and transmitted insurance and service contracts.

• Recruited and trained new analysts.

• Earned District Leader promotion within 90 days.

• Gathered data and performed financial needs analysis for clients

• Provided needed services to meet clients financial goals and security

Tenable Protective Services Cleveland, OH

Multi-Site Supervisor 2001-2006

• Served as focal point for personnel issues--provided both technical and staffing support.

• Debriefed management over current issues and progress made in the sites under my supervision

• Evaluated the site’s personnel capabilities and manpower needs.

• Maintained and transmitted timesheets and payroll data.

• Received high accolades from the client for my attendance, professionalism, and staff supervision.

• Enforced client rules and regulations on its patrons..

• Loss Prevention and crowd control

• Perimeter and interior security and safety

Champs Sports Mentor, OH

Shift Manager 2002-2004

• Assist in all aspects of the store operation including selling, employee management, customer relations, stock, visual

merchandising, asset protection and training

• Assisted in hiring, interviewing, training and development

• Processed and transmitted electronic timepunches and payroll data

• Managed sales promotions and employee sales contest competitions.

• Maintained committed, highly qualified and motivated sales force focused on customer service, sales goals and contest

competition.

• Responsible for personal performance plans to improve performance numbers and customer service.

Education:

Bachelor of Science in Business Administration/HR Management 2010-Current

Strayer University Scott Depot,WV

Computer Skills:

Microsoft Excel & Word People Soft

Microsoft Powerpoint Security software programs

Microsoft Outlook

References Available Upon Request

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