DARLENE ROBERTSON

**** *** **** ****** *: 502-***-****

Louisville, KY 40216 ablhcz@r.postjobfree.com C: 502-***-****

IT PROJECT MANAGER

. Extensive IT experience with PMI (Project Management Institute)

certification.

. Over 3 years of Agile (iterative) SDLC (System Development Life

Cycles) experience.

. Extensive Waterfall (serial) SDLC experience.

. Analytical and design skills applicable to all major platforms

(web, mid-range & legacy).

. Team Building toward self-directed, team-driven development.

PROFESSIONAL EXPERIENCE

HUMANA, INC., Louisville, KY 2005-Present

National health & specialty insurance for commercial (business), military,

individuals and seniors.

IT Project Manager (PMP) / Agile SCRUMmaster

IT Project manager for Humana's newest division, HumanaOne, which provides

Insurance to individual consumers via a WEB-based system for Online direct

consumer & Agent sales and Call Center supported sales.

. Starting November 2006, as ScrumMaster, I led my team's successful

transition to the use of Agile development from traditional Waterfall

SDLC. All other HumanaOne teams joined us in using Agile at the start of

2007. Under Agile led my self-directed team to a bi-weekly development

cycle (cadence) continuously driving highest business value requests into

HumanaOne's nine release cycles per year with, consistently, the lowest UA

(user acceptance) defect count in HumanaOne.

. As HumanaOne's PMP, enhanced understanding of and adherence to Humana's

corporate IT-PMO defined project lifecycle and to SOX (Sarbanes-Oxley)

driven procedures. Under Waterfall I produced project plans and schedules

that IT used to drive our understanding of each project's functional

requirements (definition) toward the estimate that is subsequently used as

the base-line for development, testing and implementation within our

annually defined release schedule.

BA MERCHANT SERVICES, Louisville, KY 1997-2005

US bankcard merchant acquirer, processes more than 1 of every 5 Visa/MC US

transactions.

IT Team / Resource / Relationship Manager

Provided product development & project management for Commission Express

application, UATP (Universal Air Travel Program) InControl application and

CADRE (Credit Card consumer dispute & reconciliation) applications.

. CommExpress was an aggregate payment & currency conversion application

for Travel Agencies worldwide. Provided customer relationship management

that helped grow the product from its original three U.S. customers to an

International customer base for Commission payments of all major U.S. and

International Car Rentals, Cruise Lines, Hotels, Tour Operators and

Airlines that make up the commission driven Travel Industry. Global

payments were achieved via EDI connectivity to National City Bank, Bank of

Montreal and Deutsche Bank of Germany.

. InControl was the Billing, Remittance & Reconciliation application for

United Airline's Air Travel Credit Card. Application was client/server

design with Oracle database on IBM UNIX servers. The base application was

MicroFocus Cobol.

. CADRE was a client/server system with Oracle database on HP and Sun UNIX

servers using Eastman's document imaging software. Application features

include automated email/faxing and seamless interfaces with Visa,

MasterCard, and Diners. Applications are developed in C++, Delphi and

Visual C.

DARLENE ROBERTSON Page 2

KEANE, INC., Boston, MA 1989-1997

An IT services firm headquartered in Boston with over 12,000 employees

globally.

Sr. Consultant / IT Engagement Manager

Managed Development services as a contract engagement leader, analyst, and

developer at various customer sites with applications for finance,

inventory control/warehouse productivity, shipping / logistics /

transportation, product distribution, and customer service.

. GE Consumer Service: Managed the Customer Billing and Accounting of

GECS's Parts Sales/Distribution and Technician Services applications.

Covered processes such as physical inventory and ledger/tax audits.

Managed on-site, off-site and vendor development services on

client/server and mainframe applications.

. Citizens / PNC Bank: Headed team that standardized all date usage to

provide date usage consistency across all of Citizens' in-house

applications and match their usage to their parent company (PNC).

. GE Appliances: Designed and developed an IBM based Supplier

Performance graphics application. Provided full SDLC services to

benefit GE appliance's "Quick Response" inventory management project.

. GE Consumer Service: Lead analyst for the re-engineering of Direct

Mail/Contract Admin application. Provided third-party software

developers with requirements definition and Quality.

KENTUCKY FRIED CHICKEN, Louisville, KY 1988-1989

Global chain of fast food restaurants specializing in chicken products.

Senior Analyst / Designer

Developed COBOL and FOCUS drill-down programs for Marketing's "Point of

Sale" decision support application which provided information from

segmented data sources to provide a single source for decision support

analysts.

GE APPLIANCES, Louisville, KY 1984-1988

Global Manufacturer of Major Appliances.

IT Small-Team Lead / Senior Programmer

Small Team Lead (4-5 programmer/analysts) for GE's Consumer Service direct

mail solicitation application. Application was primarily batch processing,

COBOL based using relational database structure. Responsible for

programming staff, all application implementations and production support.

Coordinated a major upgrade of GE's Engineering application and responsible

for enhancements in the Indirect Materials Purchasing application.

COMPUTER DATA SYSTEMS, Bethesda, MD 1983-1984

A Contract services firm for Military installations.

Programmer / Analyst

Contractor at Louisville Naval Ordinance Station. Designed, developed and

implemented an on-line equipment control application and re-engineered the

General Ledger application from batch to on-line.

EDUCATION / PROFESSIONAL DEVELOPMENT / AFFILIATIONS

B.S. in Computer Science, University of Louisville, Louisville, KY

Completed with 3.0 GPA

Team Building and Adult Learning, School of Education, University of

Louisville, Louisville, KY

PMP (Project Management Professional), Project Management Institute,

March 2005, ID# 544179

Agile training, Net Objectives Inc., March, 2008

PM specific tools proficiency: MS Project (Waterfall projects), VersionOne

(Agile projects), Clarity (Portfolio, Project & Resource

Management), eRoom (SOX Project Document and Approval

repository)

General office tools experienced: Lotus Notes, MS Office Suite, MS SQL,

Oracle SQL, TOAD, MS Visio, eMeeting

PMI Kentuckiana - Chapter member

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