Customer Service Manager
Resume:
Laura L. Morrow
Milwaukie, OR 97267
503-***-**** Hm
503-***-**** Cell
503-***-**** wk
Email: ablhcf@r.postjobfree.com
Employment
Kroger/Fred Meyer
From 4-2000 to current
Position: Regional Trainer
I teach safe handling as well as sterile skills while managing all aspects of the meat department. I
demonstrate implementation of new policies and procedures and ideas from corporate headquarters. I
work closely with Proctor and Gamble as well as Oregon State Health Department and Agencies in
following the guidelines of state requirements for public health and safety.
My position is constantly changing with the policies and I am able to be flexible and work successfully in a
changing environment, as well as train and encourage employees.
I cover all aspects of Senior-level management experience in a retail chain store or franchise.
I have had college courses at Clackamas Community College in Business Law and Human Resources., I
also studies Marketing and Management, and Business Administration.
I also am shop steward for local 555 for the Portland Region in the Portland Retailers Union.
I demonstrate skills in training, motivating, and mentoring staff to help them achieve their full potential
and beyond. Have several awards with this company for ability to lead.
Reason for leaving: Within this year all meat will come in prepacked eliminating my job.
(Currently all pork and chicken are pre-packed.) Would really like to get out of retail but still be
able to use skills.
IGA/Thriftway of Estacada
From 1995-2001
Position: Human Resource/Closing Manager
Customer Service PIC, Bookkeeping, scheduling, employee testing, employee Drug Testing,
check products, W-4s, INS, vendor relations, shipping, receiving, cut checks. When purchased
by Pete O'neil (new owner) I became a the Closing Manager. Duties were checking, customer
service, stock shelves, safe counts and til disbursements, closing safe, bank deposits, manages
distribution and receipt of all corporate communications via phone, fax, mail and all visitors.
Manages all office equipment, network backup, agreements of all machines, Updates system
under direction of sales support. Word, Excel, Outlook, 10 Key by touch.
Albertsons 181st and Glisan
From 1988-1995
Position: Front End Manager
Was able to scan 120 items per minute wrote schedules, breaks, customer service, balanced tils,
trained checkers, trained bagging, vendor relations, shipping receiving, senior shoppers and bus
schedules
Cub Foods
82nd Ave #503-***-****
From 1984-1988
Position: Human Resource Coordinator/Personal Assistant
High demand job that I loved. Maintain all operations of office and store, A/P, A/R, billing,
collections, scheduling of employees, purchasing supplies and materials, payroll, establish
service accounts. Extensive calculation job costing. Manage all corporate communications via
two-way radio, fax, and phone. Training new employees, testing, and was personal assistant
directly to Charlie Hyde
Reason for leaving: Company bought out by Winco where I stayed on for a couple months at a
drastic pay cut.
Fidelity and Deposit Co of Maryland
Position: Asst. Underwriter
I was the asst underwriter to Tom Morehouse and Mickey Turner for over 8 years until our
downtown office was closed.
EDUCATION/TRAINING:
Graduated 1983 From Clackamas High on Webster Road in Milwaukie
Clackamas Community College- Business Law- 2 years
Owen Sabin Occupation Skills Center- Outstanding Student Award -2 years
OTHER
I multi task with ease. I have an enormous amount of customer service skills which I excel at.
Contact this candidate