Customer Service Administrative Assistant

Donna Gawel-Miller

*** ***** ******** ****** 920-***-****

Campbellsport, WI 53010 ***************@*****.***

Highlights of Strong adaptability factor, with enthusiasm for problem-solving and creative processes

Characteristics Friendly disposition and strong rapport with clients, vendors, and co-workers

Positive, friendly, and efficient phone personality

Strong work ethic, with high tolerance of repetitive tasks

Solid ability to learn and communicate in the vernacular of other industries

Proven ability in leadership, training, and team support roles

Great attention to detail

Professional Software experience includes: Excel, Word, New Views (a dos-based accounting program),

Experience IMPAC (AS400 related), QuickBooks, Outlook, Lotus Notes, Explorer, Windows, internet,

Summary Print Shop 15, hp digital photo editing, and some: Access, PowerPoint, SAP, Ceridian and

ProfitKey.

Process experience includes:

Office Focus Warehouse / Shop Design-Related Other

Shipping

Customer Service Product Design Editing/Proof-reading

(LTL, blanket, package)

Accounts Payable Nationwide Logistics Form Design Employee Training

Accounts Receivable Receiving Floor Plan Take-Offs Event Coordination

Human Resources Forklift Operation Advertising – Print Construction Bids

Purchasing Quality Inspection Advertising - Radio Compliance Forms

Inventory Professional

Payroll

Product Catalog

Maintenance Correspondence

(manual and computer)

Recordkeeping/Filing Display Construction Workstation Design Mass Mailing

Reception Assembly Office Design Research

Sales Cleaning Painting SOP creation

Employment Temporary/Contract Worker 2008-Current

Highlights Adecco, Accountemps, Seek

• Administrative Support (Financial Advisor):

Reception. Managed all incoming calls for local and remote offices, maintained electronic files

and detailed document logs. Maintained Advisor’s schedule for four office locations, including

first level client calls, and vendor program conferences. Processed mail, closed daily, and

provided additional support as needed.

• Human Resources Administrator (Car Part Manufacturer):

Processed/provided comprehensive monthly reports, handled benefit enrollment and trouble-

shooting according to union contracts or non-union policies, managed leave of absence

records and payroll issues, maintained office supply levels and filled requests, and assisted in

record/report format change-over for year-end processes. Provided general support for HR

Department. Provided voice-over work in video instructional media.

• Bookkeeper (Box Manufacturer):

Managed all financial transactions in QuickBooks for main company, and maintained multiple

subsidiaries’ manual general ledgers, while providing general clerical and HR support.

• On-Site Quality Assurance Tester (Medical Equipment

Manufacturer):

Unpacked, labeled, and checked-in medical equipment devices. Tested all functions and

calibrated parameters for each unit, before releasing to client (hospital).

• Site Administrative Assistant (Wind Power Construction Site):

Managed jobsite record books (paper and electronic) and assisted in de-mobilization

coordination, as well as performing all clerical and management support duties.

• Administrative Assistant (Metal Machine Shop):

Used ProfitKey to create daily reports, enter A/P data, and reconcile A/R. Scanned all daily

paper trails into electronic file system using Paperport software, and performed all reception

duties.

Employment G&K Services Menomonee Falls, WI 2005-2008

Experience (cont.) Service Coordinator

• Performed duties as customer service liaison (customer to field rep), and department support

• Managed the embroidery and direct sales systems, including $30K annual single sale

• Processed call tracking with IMPAC software system, maintaining contact with 23 field reps

• Assisted office, plant, and sales teams as needs arose

• Created and processed contract renewals

• Maintained Service Department systems: including cell phones, fuel cards, and special

garments programs

• Designed emblems and logo mats for customers

T&R Wood Products Allenton, WI 1998-2005

Administrative Assistant / Retail Expediting Coordinator / HR Coordinator

• Comprehensive assistant to both original owners

• Performed customer service responsibility for all major retail clients including corporate level,

store-direct, and installers; from shop drawing creation & floor plan take-offs through post-

installation trouble-shooting

• Created and managed shipping program, including complex nationwide logistics

• Performed A/P, A/R, HR, payroll, reception, office management, staff training, and purchasing

• Coordinated all company events and client gift programs.

C&K Services, Inc. Newburg, WI 1993-1997

Assistant Office Manager

• Acted as executive assistant to Roofing Manager/Owner, including scheduling and customer

service

• Completely overhauled and maintained all client and company recordkeeping systems

• Processed all A/R (including credit card transactions), and some A/P

• Maintained all HR records, coordinated benefit plans, and processed payroll (manual and

computerized)

• Created correspondence and construction bids, and completed government forms for public

sector jobs

• Assisted clients (residential and contractor) with product selection and service concerns

• Designed and created forms, advertising, and trade show displays

Education: University of Connecticut - Storrs, CT - Drama Major (one year)

Cornell College - Mount Vernon, IA - Biology/Psychology BSS track (two years)

West Bend West High School (Graduate) - West Bend, WI - Art, Drama, Psychology, Biology, English foci

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