Manager Customer Service

Ying Sang

******@**.*** CP 256-***-****

Education:

MBA Master of Business Administration

Pamplin Business School Virginia Polytechnic Institute and State

University July 2009- Present

Bachelor of Arts in English,

Beijing International Studies University (BISU), Beijing, China

Objective: International Program Support,Marketing Communication

Manager, Marketing Manager, Product Manager, PR Postitions

Professional Experience

Virginia Tech Pamplin Business School

December 2010- July 2009

Pamplin Business School International Program Graduate Assistant

. Designed and made international program brochures and post upon request

. Organized and assisted international programs, sessions and projects for

Pamplin Business School

. Assisted Director of International Programs to do online research

. Administration support for International Office business running

Microsoft Corporation China, Beijing, China

November 2005- July 2009

Team Assistant/ Business Support Law & Corporate Affairs Department

Dec 2008-July 2009

. Recruited back for temporary position while awaiting start of MBA

. Prepared business documents or reports upon request and filing like

contract law issue

. Organized and arrange team meetings, team buildings, trainings, and

events

. Acted as an interface with other department or customers, and direct

to right persons if necessary

. Processed team members' payments

. Handled urgent customer call with a process in place

Layoff due to outsourcing of Procurement; began application for MBA

Aug 2008-Nov 2008

Procurement Administrator, Microsoft Procurement Department

Feb 2008-Aug 2008

. Performed evaluation and examination of bidding projects and

negotiated contract terms

. Analyzed conference budget, outsourcing agent selections and bidding

volume negotiations for China 2008 Server & Tool Launch Wave

Conference; reduced the outsourcing cost by 20,000 US Dollars

. Supervised project outsourcing implementations of bidders and vendors

. Produced procurement and outsourcing reports for bidder/vendor

analyses and project results

. Advised senior managers regarding procurement strategy

Marketing Client Engagement Specialist, Business Marketing

Organization Department Jun 2006-Feb 2008

. Supervised call center for attendance promotion for TechEd Event, the

largest Microsoft IT education conference and led the team of three

members to obtain over 1000 attendees US 40,000 dollars.

. Responsible for market feedback system and dealt with responses

regarding services and products. Worked with other departments to

solve hundreds of complaints and improve Microsoft operations

. Coordinated with technical managers to maintain and improve Microsoft

personalized electronic newsletter system for information

dissemination and news release

. Communicated with other functional departments and Microsoft vendors

for marketing development planning and promotions and cooperated with

them for marketing event launching and operations

. Served as coordinator for Microsoft product and service seminars in

cities and towns across China and evaluated the training results for

marketing and sales purposes.

. Made in-depth analyses and summaries for the yearly reports, monthly

reports and weekly reports of Microsoft marketing development and

project results.

Management Assistant, Microsoft Customer Service and Operations

Support Team Nov 2005-Jun 2006

. Supported senior colleagues in communication with customers, report

preparation and operational work

. Performed analyses of customer feedback and provided senior

colleagues necessary data and information for their discussion and

communication

. Dealt with complaint cases skillfully to improve customer

satisfaction and maintain Microsoft reputation

Contact this candidate