Administrative Assistant Customer Service
Resume:
JAMELAH R. TEHUTI
**** ****** ** ******, ** ***** 251-***-**** ***********@*******.***
Objective
To obtain a position in a professional, friendly environment where I can utilize my past experience; providing office support,
apply discretion when handling confidential data, combine excellent organization skills while learning new skills.
Education
University of South Alabama Mobile, AL 01/2009 05/2011
Bachelor of Science
Major: Health Education
GPA: 3.1 on 4.0 scale
Alabama State University
Montgomery, AL
08/2005
12/2008
Bachelor of Science
Major: Health Education
GPA: 3.0 on 4.0 scale
• Dean’s list honoree 2005 2007
Montbello High School
Denver, CO 09/2001
05/2005
Diploma
General Studies
GPA 3.6 on a 4.0 Scale
• Cure D’ Ares Scholar
Who’s Who Among America’s High School Students Scholar
•
• Honor Roll for the 2003 2005 school year
• John Lynch Family Foundation Scholar
Relevant Courses:
Project Management for Executive Assistants MS Office for Professional Staff
Electronic Presentations for Business Professionals Keyboarding and Document Formatting
Communication Skills for Executive Assistants Finance for the Non Financial Manager
Professional Office Procedure Medical Terminology
Health Information Systems Insurance and Hospital Information
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed
through experience as an office assistant, secretary, administrative assistant, and medical assistant.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to
increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Experience
Bradley Eye Care & Associates 02/2009 07/2010
Optometry Assistant
• Pretest Patients for annual eye examinations
• Train new wearer patients how to insert and remove contact lens
Operate X Ray Retinal Photograph Machine
•
Dilate Patients
•
Verify Insurance and file paper and electronic claims
•
File and Make Patient charts
•
Answer multi phone line to arrange and confirm patient appointments
•
Experienced in Bookkeeping and billing using quickbooks
•
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and
•
resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front desk reception within a high volume environment. Calmed
•
upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of
key accounts.
08/2005 12/2006
Occupational Therapy/ Alabama State University
Receptionist/Administrative Assistant
• Served as a personal assistant to the dean of the program, handled a busy phone system, functioned as
primary liaison to students and ensured a consistently positive experience.
Created Inventory for office supply and equipment, along with clerical duties.
•
Created automated daily stats report that reduced inaccuracies and provided management with an important
•
decision making methods.
Quickly became a trusted assistant to the programs dean, and executive staff earned a reputation for
•
maintaining a positive attitude and producing high quality work.
01/2000
05/2005
African American Leadership Inst. Denver, CO_____________________________________________________
Volunteer:
• Responsible for answering multi phone line
• Assisted with program activities and organization
• Implemented ideas on workshops in camps and student conferences
• Responsible for all office clerical duties including filing, faxing, etc.
Key Skills
Office Management Report & Document Preparation Records Management
Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning
Staff Development & Training Accounts Payable/Receivable Inventory Management
Policies & Procedures Manuals Bookkeeping & Payroll Expense Reduction
References
Available upon request
Contact this candidate