Customer Service Manager
Resume:
Beth Clark
**** **** **** **** **** 817-***-****
Granbury, Tx 76049 *******@***.*** Mobile 817-***-****
Profile
Highly organized, self motivated professional with a successful career in banking spanning 30 years. Excel
within competitive environments where leadership skills are the keys to success.
Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond
positively to demanding situations.
Professional strengths include:
Operations Management Problem Identification/Resolution
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Strategic Planning Staff Training and Development
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Team Building, Coaching and Mentoring Customer Service
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Professional Experience
OmniAmerican Bank, Fort Worth, Texas 2008 2010
Senior Vice President Branch Operations
Oversaw retail operations of 16 banking centers in the Dallas/Fort Worth Metroplex with 3 Regional
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Operations Managers and 120+ retail employees.
Provided decision making in the development of new policies and procedures relating to Retail
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Operations to reduce fraud losses, decrease expenses, and increase productivity.
Member of a committee responsible for development, implementation, and training of new products.
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Member of team responsible for successfully opening, closing, and merging banking centers.
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Acted as liaison between retail operations and operations support to ensure proposed changes had
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positive customer impact.
Worked closely with training to ensure training materials were updated with the most recent changes
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to policies/procedures.
Acted as liaison between retail operations and corporate to increase sales.
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Prepared Retail Operations monthly Board of Director report.
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Assisted customers in resolving customer service issues, account reconciliations, and any other
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questions or concerns.
Compass Bank, Fort Worth, Texas 2006 2008
Vice President District Service Operations Manager
Vice President Customer Service Manager
Oversaw retail operations of 20 banking centers in the Dallas/Fort Worth Metroplex with 181 total
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retail employees.
Assisted in the development of a CSM manual used to help new/existing Managers enhance sales and
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service in the banking centers.
Act as liaison between retail operations and corporate to increase sales and customer relationships.
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Supervised the hiring, training, and coaching of Customer Service Managers.
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Assisted in the development and implementation of a Concierge Service.
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Conducted audits related to Retail operations to reduce losses and ensure policy, procedures, and
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compliance regulations were being followed and adhered to.
Beth Clark Page 2
Professional Experience, Continued
TexasBank, Crowley, Texas 1997 2006
Vice President Retail Operations Manager
Assistant Vice President Branch Operations Manager
Oversaw retail operations of 5 banking centers with 37 retail employees.
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Involved in the hiring and training of new employees and conducting performance appraisals.
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Managed sales of bank products, new business, operations, customer service, and teller activities.
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Assisted in coordinating and participating in bank sponsored community events.
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Bank of America, Fort Worth, Texas 1985
1997
Customer Service Manager
Responsible for hiring and training of new employees.
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Prepared and reviewed monthly branch status reports.
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Managed all branch operations and scheduling.
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Oversaw that compliance regulations were followed and adhered to.
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Promote customer service relations.
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Education
Tarrant County Junior College, Fort Worth, Texas
Business Studies (9/87 12/88; 9/92 5/93)
Recognitions
“Star Award” – TexasBank’s Peer Recognition Program
“Gold Club” – Bank of America’s Achievement award
Technical Skills
Windows 97 CBS Core System
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Office 2007 OSI Core System
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Sharp Machine
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AFS Imaging
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References
Available Upon Request
Contact this candidate