Customer Service Human Resources

Todd G. Pfahler

**** ********* **** ***** ***. D Columbus, OH 43220 . 419-***-**** .

*******.**@*****.***

EDUCATION

The Ohio State University, Fisher College of Business Columbus, OH

Bachelor of Science in Business Administration

Graduation

June 2009

. Specializing in Human Resources

The Ohio State University, College of Social and Columbus, OH

Behavioral Sciences Graduation

June 2009

Minor in Sociology

EXPERIENCE

ITT Technical Institute, Recruitment

Columbus, OH

Admissions Representative

November 2009 - pres.

. Conduct in-person and phone interviews with prospective students to

better understand their needs, concerns, and ambitions

. Closely assist prospective students through the admissions process which

includes financial aid, scheduling, and program selection

. Work in a team setting to ensure the achievement of individual and team

recruitment and retention goals

Columbus, OH

The Ohio State University, Student Life June 2008 - Sept.

Dining Services, Service Coordinator Internship 2008

. Motivated, supervised, and coached a staff of approximately 40 unionized

and part time employees to ensure superior customer service

. Assigned, counted, and verified cash drawers and deposits during each

shift

. Supervised production, display, and service of products for three

different operations averaging 5000 customers daily

The Ohio State University, Student Life Columbus, OH

Dining Services, Student Human Resources Manager Sept. 2007 - June

2009

. Conducted interviews with potential employees and provided constructive

feedback for those hired

. Reviewed, edited, and completed staff payroll for approximately 300

student employees on a bi-weekly basis

. Created weekly work schedules which organized each work hour of the day

to aid managers in creating shift schedules

. Collaborated with management to create training and resource guides for

use by employees and managers

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