Customer Service Manager

Michelle Barre

Phone: 702-***-****

Email: ablhbb@r.postjobfree.com

*** ***** *** ******, #***

Tacoma, WA 98405

Professional Experience

University of Phoenix, Las Vegas Campus

Operations Analyst, 6/2008 - 8/2010

. Provided clerical and administrative support to the department through

various activities such as filing, typing, copying and collating

materials to ensure that department operations were efficient

. Create and manage the academic course calendars according to

established guidelines and procedures, including updating and

maintaining group calendars, as well as adjusting student schedules as

necessary

. Distribute group calendars and other related information to staff and

communicates changes as necessary

. Review, analyze, and communicate class size information, including

compiling and analyzing data including variances in group/class size

. Serve as a central campus contact for communication and critical

information on group scheduling and degree program information

Associate Academic Counselor, 5/2006 - 6/2008

. Performed various scheduling tasks which included building group

schedule calendars, tracking prerequisite requirements, revising class

schedules as necessary, and supporting other department personnel as

related to registration and scheduling functions

. Contacted students through written or verbal communications to

disseminate general, non-controversial information concerning the

students' academic status and provided follow up as necessary

. Supported Academic Counselors through functions which included

researching and monitoring student academic progress, contacting

students to alert them of class or group changes and monitoring and

acting upon potential attendance issues

Student Services Assistant, 4/2005 - 5/2006

. Ensured that the facilities and classrooms were available and in the

appropriate condition to accommodate student and faculty use

. Provided clerical and administrative support to the department through

various activities such as filing, typing, copying and collating

materials to ensure that department operations were efficient

. Assisted customers with purchases or payments for tuition, fees, or

classroom materials

Concurrent Professional Experience

Massage Envy, Las Vegas, Nevada

Licensed Massage Therapist, 10/2007 - 8/2008

. Provided massage therapy services to clients, provided safe,

appropriate and effective massage techniques

. Observed client reaction to massage therapy and modified as necessary

. Position required professional and outstanding customer service skills

to ensure repeat business

. Consistently had weekly return customers and positive comments

Starbucks Coffee, Las Vegas, Nevada

Barista & Shift Supervisor, 6/2002 - 1/2008

. Served customers quickly and efficiently while maintaining a cheerful

attitude in a fast-paced environment

. Maintained cleanliness and food/beverage quality standards according

to the company and Board of Heath standards

. Directed shift activities of 3-6 Baristas as Shift Supervisor

. Responsible for designing seasonal merchandise displays, ongoing

merchandising, bi-weekly supply ordering and quarterly inventory under

the direction of the store manager

. Received Partner of the Quarter award 2004

Barnes and Noble Booksellers, Henderson, Nevada

Bookseller & Lead Bookseller, 9/2001 - 4/2006

. Provided service to customers with inquiries and identified customer

needs, processed customer orders, book reservations, book deliveries,

and returns

. Assisted in the coordination of approximately ten annual store events,

including organizing children's events, signing sessions and reading

groups

. As Lead Bookseller, managed for 5-8 Booksellers per shift

. Responsible for assigned book section to inventory and re-stock as

needed on a quarterly basis and merchandising on a monthly basis

Education

University of Phoenix, Online Campus

Bachelor of Science in Communications

Anticipated graduation date, October 2010

Dahan Institute of Massage Studies, Las Vegas, Nevada

National Certification for Massage Therapy and Bodywork, 2003

Computer Skills

Microsoft Programs

. Word

. Excel

. Access

. PowerPoint

Other Programs

. Campus Tracking

. Osiris

. Integrated Student Services Station (IS3)

. Student Scheduling System (S3)

. Oracle

. Galaxy

. POS systems

. Electronic cash register

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