Customer Service Technician

Gary L. Buckley

***** *.*. ***** ****** #***

Miami, Florida 33187

Cell: 305-***-**** home: 305-***-****

ablhaf@r.postjobfree.com

Professional Experience

March 2008 - September 2008

Prism Pointe Technologies

Fairburn, Georgia

Computer Field Service Technician

Installed, upgraded, or repaired pc's, laptops and related IT equipment

under warranty for customers such as Hewlett Packard, MPC (Gateway),

COMPUSA, and Social Security Administration to OEM Specifications.

Maintained spare parts inventory, parts tracking, and core returns.

Upgraded and closed work orders with appropriate help desks. Achieved a

98.3% on time Service Level Agreement (SLA) rate.

February 1996 - October 2007

Diebold Information and Security Systems

Bountiful, Utah

Computer Field Service Technician

Installed or upgraded and repaired IT equipment for government and

commercial clients. Performed remedial maintenance on line, matrix, and

laser printers, desktops, servers and related IT peripherals. Provided help

desks and dispatch with closing data. Maintained parts inventory, parts

ordering, tracking and core returns.

August 1991 - October 1995

Corporate Teleprinter Service

Miami, Florida

Computer/Printer Field Service Technician and Customer Service Coordinator

Installed, troubleshot and repaired or upgraded microcomputers, printers,

laptops and related peripherals. Installed operating systems, coordinated

maintenance scheduling, parts ordering, core returns, and other customer

service activities to ensure on time Service Level Agreements (SLA's).

United States Air Force

Veteran, E-7

Education

Miami Dade Community College

AS Electrical Engineering Technology (Diploma GPA 3.55)

Digital Electronics with Computer Repair (Certificate)

The Academy of South Florida

Comptia A+, Network+, Microsoft MCTS: Vista configuration

Hewlett Packard

Accredited Platform Specialist (APS), HP Laserjet Printers

Lexmark

Various laser and multi- purpose printers

Key Words: Information Technology, Computer Technician, Printer Technician,

HP, Lexmark, Printek, Pritronix, Star Printer, HP Laser Printer, Compaq,

Dell, Gateway, PC's, laptops, Desktop Support, Microsoft, ME, XP, Vista,

Word, Excel, Network, TCP/IP, Ethernet, Troubleshooting, Comptia.

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