Customer Service Sales Representative
Resume:
Marcela Alanis
El Paso, TX 79912
T: 915-***-****
E: ablh97@r.postjobfree.com
Objective
To obtain a challenging position in a growing organization that seeks an
ambitious and self-motivated person where acquired skills and education
will be utilized toward continued professional growth.
Employment History
Umpqua Bank (formerly Rainier Pacific Bank) Tacoma, Washington. 2006 -
2010
Banking Operations - Visa Specialist
. Service Visa credit/debit accounts, process fraud alerts, lost/stolen
alerts, daily credit/debit card maintenance reports, TIN/SSN reports,
IRS notices and requests, check image files to Federal Reserve,
maintenance of IOLTA interest to the Washington State Bar Association,
American Express commission verification, assist the asset recovery
department with vehicle recovery and currently serve as the sole
contact for the bank's Spanish speaking clientele.
Achievements
. Department committee organizer
. Data conversion team member for two newly acquired bank
systems
. Successfully processed a major bank compromise for Visa
accounts
Banking Operations Specialist
. Service all deposit accounts, process negative accounts report,
process all check stop payments, verify redeemed savings bonds
completed, monitor credit from the Federal Reserve, TIN/SSN reports,
IRS notices and requests, check image files to Federal Reserve,
maintenance of IOLTA interest to the Washington State Bar Association,
support all branch personnel.
Customer Service Representative
. Assisted customers with all account inquiries, provided accounts
history, statement explanation, loan payoffs, setup of internet and
telephone banking access, verification of teller balancing for
department, respond to all incoming customer emails and requests.
Corporate Express Renton, Washington. 2004 - 2006
Account Manager
. Maintenance of client accounts, client setup for online purchasing,
maintenance of client account profiles, product pricing, word
processing, data entry, account filing, customer service, account
follow-ups, prospect tracking, order entry, credit payment setup,
warehouse inventory control, order tracking, product returns, shipment
tracking and various other clerical duties.
Washington Mutual Seattle, Washington. 2001 - 2004
Customer Service Support Specialist
. Support and maintenance of the consumer loan servicing department,
consumer loan servicing, customer service, articulate pay quotes, task
tracking, resolved billing issues, account follow-ups, reviewed
credit reporting issues, customer correspondence via phone, fax, and
written response, customs approval for vehicles, maintaining tasks on
bank system database (ACLS), detailed research on customer histories
and payments, various correspondence with Spanish speaking customers
and multiple clerical duties such as word processing, filing, faxing,
and copying.
Achievements/Awards
. Nine employee recognition awards received throughout my time in this
department from colleagues.
. Minimum correspondence requirements were 18-25 tasks per day;
consistently exceeded the minimum requirement by completing 40+ tasks
per day.
Customer Service Specialist
. Strong customer service, provided customers with pay-offs and loan
histories, explanation of billing statements and payments posted,
discussion of billing and loan agreements, various forms of task
tracking as well as maintenance of personal files with customer
document copies and overall general servicing of consumer loans.
Achievements/Awards
. Employee of the Month
. Minimum call requirements were 49 calls per day, steadily surpassed
the minimum requirement by taking 60+ calls per day.
AT&T Broadband Fife, Washington. 2000 to 2001
Bilingual Customer Service & Sales Representative
. Customer care for western Washington region, cable/internet sales and
service, resolved billing issues and concerns, evaluated credit
requests, set and managed appointments, technical troubleshooting, up-
selling, negotiating, made financial decisions regarding client
adjustments, credits and service fees, and guided customers to make
informed decisions based on their individual needs.
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Educational Profile
Tacoma Community College Tacoma, Washington. 2004 - 2007
Academic Coursework
Bowie High School El Paso, Texas . 1994 - 1998
Academics
References
Virginia DeCosta: 253-***-****
Attorney & President, DeCosta Law Firm
Tacoma, Washington
Diana Gonzalez: 915-***-****
Learning Support Specialist, ADP
El Paso, Texas
Elizabeth Carlisle: 253-***-****
Customer Account Executive, Comcast
Tacoma, Washington
Contact this candidate