Quality Assurance Customer Service
Resume:
JAMES G. SLOAN
Happy Valley, OR 97086
ablh8k@r.postjobfree.com
SUMMARY
Results oriented professional with experience and proven track record in developing, implementing and improving
business processes. Management has written “James has worked a variety of jobs in our company during the 13
years with us. He continued to demonstrate his ability to be an effective, dependable and loyal leader, skilled at
making decisions quickly in a high production setting.” Successful at exceeding company goals, a natural leader
with exceptional motivational and communication skills, leading to excellent project outcomes with team oriented
efforts. Hands on experience include:
Business Development Operations management
Project Management Customer Service
Quality Assurance OSHA Guidelines/Compliance
PROFESSIONAL EXPERIENCE
AA NW, INC Portland, Oregon 2004-present
Director of Business Development
Identified a specific demographic of clientele; developed innovative and traditional business
Strategies to grow revenue and retention with existing customer base. Worked under contract while obtaining
college degree in family owned business.
Conceived, developed and managed strategic marketing and tactical messaging, directed towards branding
business and sales growth. Designed and created monthly newsletter
Strong relationship building initiatives within a competitive “fee for service”
Medical industry
Directed product development, positioning and go-to-market strategies. Launched
a series of breakthrough concepts – trial membership, incentive-driven referral
programs
Established customer/prospect profiling and developed a database of over 2000 clients
Increased sales by 110% by the second year and has grown 330% since start of practice
FREIGHTLINER TMP, Portland, Oregon 1992-2004
Production Foreman/Offline Supervisor 1998-2004
Implemented effective strategies to reduce manufacturing issues with union representatives and senior
management.
Improved productivity using lean manufacturing to optimize work flow resulting
with significant reductions in warranty and labor costs.
Organized placement of sellable trucks in a strategic way for 50% increase in sales.
Assisted to organize paint facility increasing efficiency of production by more than 150%
Maintained database of tool inventory and identified necessary purchase orders for management approval
Lead trainer for existing, new production and safety procedures required for
employee compliance with company policies
Quality Assurance/Control 1994-1998
Reviewed and edited blue prints, checklists, computer data and diagnostic testing to
ensure all discrepancies were repaired immediately.
Test drove vehicles to ensure the air and water parameters met the perfect atmosphere control test
Ensured all specifications were constructed to meet the customers
satisfaction. Checked interior of vehicles, frame rails and drivelines for integrity,
as well as all exterior apparatus for adherence to safety and OSHA guidelines
Machinist 1992-1994
Selected for a team that introduced two capital projects for new lines of vehicles.
Work with cross functional teams; responsible for developing product
innovation, functionality, process development and method designs.
Worked closely with engineering departments to create efficient ergonomic protocols;
Standardizing production methods prior to start of plant manufacturing
UNITED STATES NAVY, Naval Air Station Oceana 1986-1990
Aviation mechanic responsible for airframes and hydraulics on the F-14 aircraft
Supervised paint shop of ten or more employees working eighteen hour shifts
Ran crew to paint an F-14 show plane to prepare for on time launch
Responsible to launch jets off aircraft carrier in a safe fashion
Averted several potential safety hazards involving plane landing/take off
EDUCATION
Bachelor of Science, Business and Management 2009
Marylhurst University, Marylhurst, Oregon
Project Management Certification 2008
Clackamas Community College, Oregon City, Oregon
COMPUTER SKILLS
Proficient knowledge of Excel, Power point, MS Word and Outlook
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