Quality Assurance Assistant

Shanicka Dyson

*************@*******.*** *678-***-****/c 706-***-****/hm

Objective: Seeking a position that will further develop my communication

and management skills while expanding my knowledge of education

administration business practices in an institution of higher learning.

QUALIFICATIONS

. 10+ years of office support experience

. 3 years supporting department chairs and program directors

. Strong written and verbal communication skills

. Excellent interpersonal communication skills

. Highly proficient in Microsoft Office

. Detail oriented

. Spanish Speaker

EXPERIENCE:

6/07- Pres Spelman College Program Assistant

Atlanta, GA

Assisted program director in evaluating and selecting candidates for

scholarship program admission. Reviewed and edited grant proposals

and end of year final reports. Worked with several members in the

University's administration departments in regards to budget and

finance as well as department chairs and professors on student

evaluation. Monitored scholars' academic progress for graduation

success and degree program completion for students in separate

academic programs. Worked with NASA space centers to secure summer

internships for scholarship recipients. Main point of contact for

program information. Other duties included maintain grant

purchasing budget, consistent communication with students, event

planning, scheduling meetings, hosting orientations, office supply

ordering and is familiar with banner production system.

2/05-6/07 Pro-Staff Staffing Administrative

Assistant

Atlanta, GA

Assisted staff members and visitors in the reception area and

answered a multi-line telephone system. Maintained database

records, performed light accounting, light clerical mailings and

heavy data entry. Also provided assistance to Spanish speaking

vendors and participants applying to the states WIC vendor program.

2/05-12/07 Fulton County Library Spanish Instructor

(Volunteer) Union City, GA

Volunteered to create and teach a foreign language curriculum for

beginning adult education; which introduced adults, elementary,

middle grades and high school students to the beginning basics; of

the Spanish language. Lesson plans included learning the Spanish

alphabet, vocabulary building, correct and proper annunciation of

words, sounds, numbers, basic greetings, farewells, colors and

beginning composition writing.

4/03- 12/04 Best Assets Citi-West Home Owner Assoc Lead

East Point, GA

Utility specialist: prepared weekly reports for monthly debt and

utility expenses. Promoted to Quality Assurance Project Assistant,

duties included: reported to vice president of operations, fact

checking, verification of inventory of filing system, data

management, and database verification. Promoted to Homeowners

association (HOA) Lead. Responsibilities include in-depth legal

research, managing a team of four H.O.A associates, price

negotiation of property liens and maintain HOA accounting balance.

6/00- 4/03 Corporate Express Customer Serv. Rep

Atlanta, GA

Duties included entering customer supply requests by fax and via

telephone. Answered between 75-100 phone calls daily, maintained

and updated customer account information in company database

Supported I.T. department by creating and maintaining our customer

service department internal website.

EDUCATION:

2011 candidate University of Phoenix M.A Secondary Education

12/2006 Clayton State College B.A. Integrative

Studies and Communicative Arts (Technology/Spanish)

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