JULIETTE LEE

**** ********** *****

Hixson TN ***43

423-***-****

ablh6m@r.postjobfree.com

WORK HISTORY

Sunlife Financial June 2000 - March 2001

Client Sales Representative

As a Client Sales Rep, I assisted the Executive Sales Representative in

preparing for, and delivering sales pitches to prospective clients. I

helped new clients select their benefit coverage for their employees and

prepared contracts in accordance. I remained the sales representative for

that group and dealt with any coverage inquiries or changes.

Liberty Health Sept. 1999 - June 2000

Client Service Representative

As a Client Service Representative, I was the key contact for Plan

Administrators to contact regarding issues in claim payments. I responded

both orally and via email regarding health, dental, life insurance and

disability inquiries. I coordinated with all areas of group benefits to

resolve any escalated issues. I met with Plan Administrators on a regular

basis in order to maintain a good working relationship.

Manulife Financial Sept. 1998 - Sept. 1999

Claims Service Representative

My job as Claims Service Representative entailed responding to inquiries

regarding health and dental claims. I was responsible for approximately 50

groups and was the sole contact for the Plan Administrators when there were

any problems with coverage or payments.

Manulife Financial July 1997 - August 1998

Senior Customer Service Representative

Worked in a high volume call centre as a Senior Representative responding

to health, dental, disability, billing, and administrative inquiries. I

dealt with Plan Administrators, Employees, Providers, and Brokers.

Manulife Financial March 1996 - July 1997

Claims Assessor

As a claims assessor, I was responsible for the processing of health

claims. I determined eligibility of submitted prescription, practitioner,

hospital, vision and medial equipment claims. I was responsible for

processing high volumes of work in a timely matter; while maintaining a low

error ratio.

I did so by interpreting and understanding a large number of health benefit

contracts.

SKILLS

. Advanced Level skills and knowledge of Microsoft Office

. Ability to accurately type 60+ words per minute

. Excellent organization and administrative skills

. Strong written and verbal communication skills

. Proven ability to work as a team player as well to work independently

. Work with minimum supervision and little direction

. Perform jobs/duties with professionalism while maintaining strict

levels of confidentiality

. Positive, can-do attitude, strong work ethic and can work well under

pressure in order to meet deadlines

. Ability to prioritize and handle multi-tasks efficiently

. Quick learner and willing to take on added responsibilities as they

arise

. Call Centre experience

. Sales experience

EDUCATION

Bachelor of Arts -Sociology University of Waterloo 1994

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