Project Manager
Resume:
Janis I. Amberson, Ph.D., PMP
Prescott, WI 54021
cell: 612-***-**** ***.********@*****.***
SUMMARY
Jan is an innovative, organized, results-oriented project manager/ business
analyst who strives to create value for clients. She is adept at accurate
requirements-gathering, oral and written communication, and managing
relationships with project team members and stakeholders. As a project
manager, she has successfully managed up to six concurrent projects. She is
comfortable working with all levels of an organization to assure quality
results.
Her skills have developed through 20 years in technical roles in health
provider, health insurance, business, and university environments. Jan has
provided process improvement/automation of business units, designed and
developed relational databases and user interfaces; and provided data
analyses, data mapping, performance metrics, and systems analysis. She has
provided instructional seminars to groups of 3 to 100 on a range of
subjects, including project management, use cases, and leadership training.
Expertise includes:
. PMI & RUP methodologies, Agile, SCRUM
. Policy, business, & system use cases, UML
. Highly-regulated environments, HIPAA
. Group facilitation, JAD sessions, mentoring
. MS Access, SQL, MS Project, Visio, RequisitePro
. querying/reporting, test planning/testing
. Databases, data integration, data management
. Data warehouse & metadata registry experience
PROFESSIONAL EXPERIENCE
Business Analyst, Consultant: Ingenix,
2010
Business Process, Rules Engine Documentation
Project objective: Gather requirements, analyze, and document the business
processes for a department, including the rules incorporated in the
Access/Oracle database used to flag claims for investigation or to stop
payment. Wrote user stories in preparation for an Agile development project
to automate their process.
Business Analyst, Consultant: Life Time Fitness,
2010
Website Development
Project objective: Develop an enterprise web site to allow online
access for employees of client companies to complete a health risk
assessment and work online with a coach to improve their health.
Interviewed stakeholders to gather requirements, provided business
process modeling, and documented requirements for use by development
and QA. Used individual interviews, document analysis, and JAD sessions for
documentation of requirements, wireframes and flow, data collection,
and presentation.
Business Analyst, Consultant: St. Paul Travelers
2009
Application Documentation
Project objective: Document at a high level the functions and design of
the main policy-automation application, its various components, and its
interfaces to other applications. Used interviewing, modeling, existing
business and system documentation, and working with the application
itself.
Sr. BA, Consultant: Minnesota Department of Human Services
2008 -2009
Healthcare Eligibility Rules Engine Project
Project objective: Using RUP methodology, work with three other BAs and
the policy business team to document extensive and complex policy,
business, and system requirements needed to develop an automated,
integrated healthcare eligibility system for the state. Teach use case
best practices to the staff.
. Worked with 19-person team to organize, model, and document
healthcare eligibility processes
. Identified 300+ use cases for all eligibility types; developed a
systematic, easily-implemented approach to writing use cases from
Word documents, design documents, and the healthcare policy manual.
. Used iterative, incremental development of use cases to reduce risk
and ensure efficient change management
. Planned testing for each iteration of a use case scenario to assure
accurate policy documentation.
. Developed plan using RequisitePro to track effects of frequent
policy changes from policy to code level.
. Documented and organized 2000+ requirements for development of
policy automation
PM/BA Consultant: 3M Dental Sales and Marketing Division
2007-- 2008
Managed 5 concurrent projects; 3 described
Server Migration Project
Project objective: Migrate the division's sales and marketing system of
multiple applications (PowerBuilder)
to enterprise SQL Server 2005 servers from division-level Sybase servers
being retired
. Coordinated with corporate IT screening team to secure SQL Server
space and DBA assistance
. Negotiated second developer with IT Applications Manager when
schedule began to slip due to time constraints on primary developer
. Successfully upgraded all applications and stored procedures to
PowerBuilder 10.5
. Modified DTS to SSIS packages and migrated stored procedures and data
to SQL Server
Outcome: Using MS Project and frequent meetings, successfully completed a
very tight schedule on time
with only 3 technical resources
Business Intelligence Dashboard (Six Sigma project)
Project objective: Create dashboard for the Marketing Director and
staff from a vendor's quarterly dental
sales data of 4 million rows. Include 3 years (16 million rows total)
of data. Update quarterly.
. Mentored 3M intern in successfully completing business requirements
documents for presentation
. Managed team of 10 business and technical (DBAs, architect, QlikView
developers) resources to
determine database feasibility, architecture, and vendor data upload
procedure
Outcome: Efficiently completed development of a proof of concept database
with QlikView BI graphs in 10
weeks and successfully guided application to production
Fulfillment Automation System (Six Sigma project, $300,000)
Project Objective: Streamline the Dental Division's fulfillment system by
developing a new application to
integrate processes from 6 business areas.
. Rapidly learned 3M's systems and consulted with a group of 12 team
members during project: They were:
o Web design team: new external screens and processes for
distributor reps and customers
o Lotus Notes developer: new internal screens/processes for the
sales and customer service reps
o Corporate order system developer: integrate new fulfillment
order process with legacy system
o Plant manager (CA): the project's Six Sigma champion whose
plant shipped the orders
o Siebel CRM and architecture developers: two-way integration
with both the literature vendor's system and the plant to
track the orders and add fulfillment records to the
customer's Siebel file.
. Efficiently gathered requirements from business resources and created
a requirements traceability matrix, modified the proposed system's
Visio diagrams, and created use cases and other documentation.
. PM effort praised by project owner; BA documentation praised by
employee returning to take over project.
Outcome: Achieved cost reduction of $100,000 by creating a solution that
capitalized on existing methodology rather than building new application.
Project Manager, Consultant: CHS, Inc., 3-month contract 2007
IT Resource Planning for 5 managers, 52 employees
Project objective: Using MS Project, provided work planning and
resource leveling for the IT Director
on committed work across the 5 IT departments (52 employees) for the
remainder of 2007 and for 2008.
. Created 5 MS Project files to capture all administrative, break-
fix, support, PTO, and training time
. Captured data for 400+ total projects or enhancements in the five
MS Project files, assigned
resources, and created the schedules for committed work and for
resource leveling
. Developed, with Director and team of 15, work plans for FY 2008 and
the remainder of FY 2007
Outcome: Effectively used Excel and MS Project to create resource
availability analyses and new work
capability reports about each department for Director and managers,
providing realistic IT capacity
documentation for negotiations with business units.
PM/BA, Employee: Blue Cross Blue Shield of MN 2001-
2007
Release Management Project ($480,000)
Project objective: Upgrade enterprise metadata management application
using RUP, Agile methodologies
. Technology: web GUI, DB2 database, Java, SQL, ClearCase (code),
ClearQuest (defects, changes)
. Planned each iteration's scope with team of 8 (4 technical, 4
business) in JAD meetings
. Gathered requirements, created formal RUP use cases; created
requirements traceability matrix
. Successfully managed development, testing, deployment of 5
iterative releases through
the T, I, Q, & P environments.
. Delivered monthly status reports to management team of up to 25
participants, and bi-weekly status
reports to the IT PMO of 8-10 participants
. Efficiently created all detailed, formal documentation required
for auditors
Outcome: All releases were early or on time and within budget
HIPAA Business Process Redesign Project
Project objective: Redesign Medical Informatics Dept. business
processes to be HIPAA-compliant and
train staff on corporate policies while department was without a
manager for 10 months
. Took initiative to lead my department of 15 staff in developing
new processes during this
year-long corporate project to comply with the data privacy act
. Developed scope, project plan, and project schedule with staff
. Organized staff into "HIPAA Team" and assigned tasks
. Managed communication with staff, division management, privacy
officer, and corporate attorney
. Created training approach for staff on HIPAA corporate policies and
provided training
. Successfully managed staff members in developing privacy procedures
based on their job duties.
. Reviewed all procedures with staff and privacy officer to insure
accuracy and compliance and
obtained sign-off
. Created all documentation.
Outcome: Completed project early. Received annual job rating of
"Superior" from new manager.
Other Business Analysis, database and GUI design, reporting, testing
activities at BCBS:
Gathered requirements, designed, developed, tested, deployed, and/or
supported MS Access databases
(up to 30 users and up to 10 database applications concurrently) for
business areas to run their
departments or to track and analyze quality improvement projects.
. Business analysis, business process redesign, project management,
SDLC, testing
. GUI design, business and technical flow diagrams, use cases,
relational database design, report design
Manager of Applications Development: Secure Computing 2000
. Managed a group of 4 application programmers in IT. Involved with
coordinating application
development for other areas of the company
. Participated in third party vendor selection
Business Analyst - Reporting, Consultant: Mitten Software 1999
. Designed, built, and tested reports for a multi-year auditing project
using proprietary software
. Met with company owner and other appropriate staff to gather
requirements, design each report, and get signoff before proceeding.
Learned the proprietary, imbedded reporting software module,
documented the requirements, produced the reports, managed UAT. All
reports were signed off on by the owner.
Business Analyst, Psychologist: Project Pathfinder, Inc 1994 - 1998
. Using SPSS, provided program evaluation data to 3 counties and the
state. Assured data integrity and data privacy according to state law,
designed and implemented relational database for patient records
. Trained and managed research assistants
. Wrote grants, designed surveys and provided survey data analyses.
Responsible for caseload of 16 clients
Executive Consultant & Coach, Employee Assistance 1986 -1999
Dor & Associates
Adjunct Professor / Laboratory Director 1986-
1988
Assistant Professor and Research Coordinator 1983-1986
Dept of Family Practice
University of MN Medical School, Minneapolis
Instructor: Department of Psychiatry and Clinical Psychology
1982-1983
University of Tennessee Medical School, Memphis
EDUCATION
University of Georgia - Ph.D., Experimental Psychology (research,
statistics)
University of Alabama in Birmingham - MA, Educational Psychology (testing,
statistics)
Birmingham Southern College - BA, English
CERTIFICATIONS PROFESSIONAL ORGANIZATIONS
PMP - Project Management Institute (2005) Project Management
Institute
TRAINING International Institute of
Business Analysis
Six Sigma Yellow Belt (2009)
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