Customer Service High School

Ashley Williams

Jacksonville, Florida *****

904-***-**** (C); 904-***-**** (H)

ablh5i@r.postjobfree.com

OBJECTIVE

To obtain a position that utilizes my excellent analytical abilities,

technical skills and customer service experience. I am currently enrolled

at the University of North Florida to obtain my MBA in the spring of 2012.

EDUCATION

University of North Florida, Jacksonville,

Florida

Bachelor of Business Administration Major: Accounting

Graduation: Summer 2008

Sandalwood High School, Jacksonville,

Florida High School Diploma

Graduation: 2004

COMPUTER SKILLS

Proficiency: Microsoft Word, Excel, PowerPoint, Internet

EXPERIENCE

Panera Bread, Jacksonville,

Florida Head Trainer February 2005-

present

Assistant to Training Specialist

Assistant to Via Panera Coordinator

. Developing interpersonal, customer relations and sales skills by

answering customer questions and fulfilling orders.

. Prepare store by reconciling cash drawer.

. Assisting with training of new employees and potential managers to

effectively interact with customers.

. Organize customers' event orders; including business luncheon orders.

. Evaluating employee's performances.

. Updating and making sure training matrix is 100%.

. Awarded employee of the month for five years, employee of the year for

five years, the first exceptional associate award in 2009, and

employee of the decade in 2010.

McDonald's, Jacksonville,

Florida

Crew Member December 2001-February

2005

. Provided quality customer service and fulfilled orders.

. Maintained and monitored cash drawer on a day to day basis.

. Developed and enhanced excellent customer relations skills.

. Trained new employees.

ACTIVITIES

Mathematics Tutor, tutor students in variety of grade levels in mathematics

Volunteer, Volunteered for the Breast Cancer marathon

HONORS & AWARDS

Florida Bright Futures Scholarship, recipient

Deans List, University of North Florida

Sandalwood National Honor Society

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