Customer Service Sales

Edward M. Motley

*** * ****** ***, ****** Hills, Illinois 60061

Cell: 847-***-**** Email: ablh53@r.postjobfree.com

Education

Mississippi State University; Starkville, MS

Bachelor of Business Administration in Marketing; May 2008

Employment

GolfTEC

Class A PGA Teaching Professional

Highland Park, IL; June 2008 - Present

. #1 Ranking in sales, lessons booked, and lessons given nationally -

March 2009

. Manage extensive client database

. Structure GolfTEC programs focused on exceeding client expectations

. Assist with Marketing plans designed to increase store traffic and

community visibility

. Analyze sales tracking and store ranking reports

. Train employees in sales strategies, customer service and daily

operations

PGA Learning Center

Professional Golf Management Intern

Port St. Lucie, FL; January - August 2007

. Managed daily outside staff personnel operations

. Maximized customer satisfaction by identifying weak points in daily

operations

. Served as Manager on Duty 3-4 times per week

Meadowbrook Country Club

Professional Golf Management Intern

Northville, MI; May- November 2005

. Ran the weekly men's golf league with the Head Golf Professional

. Planned activities for and ran Junior golf clinics

. Handled daily guest concerns both in person and over the telephone

Beachwoods Golf Course

Professional Golf Management Intern

Southfield, MI; May- August 2004

. Made daily operational decisions

. Instructed junior golf camps

. Supervised outside staff

. Spoke on safety topics at monthly staff meetings to help maintain a

safe working environment

Activities/Honors

PGA of America Member, 2008 - Present

Mississippi State University PGM Club, 2003 - 2008

References Available Upon Request

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