Customer Service Sales

KUMBA M. LEBBIE

**** ********** **, ******** ** *3232 **********@*****.*** * 614-***-****

SUMMARY OF QUALIFCATIONS

. 9 months of sales experience working for a financial Company that

catered to the general public ranging in all walks of life

. Skilled in making sales presentations to customers

. Possess an A.A.S Degree in Natural Science/ 12 credits away from BA

in Arts Leadership

. Possess a strong understanding of the Internet industry

. Verifiable track record of consistently meeting sales quotas reaching

and selling to decision makers

. Very comfortable with cold calling coupled with being a skilled

negotiator

EDUCATION AND TRAINING

BACHELOR OF ART-LEADERSHIP AND MINSTRY

Kofa High School Yuma Arizona general studies

Arizona Western College Nursing Assistant

Columbus State Community College A.A. pre-Nursing

Ohio Christian College Theology Major-Ministry

12credits away, (current student) yr 2010

3.5 GPA University Columbus, OH

SELECTED ACADEMIC PROJECTS

. Transformed worldview- in this class I gained understanding the

changing world around you and learning how to interact with all types

of people.

. Concept in leadership-I learned how to be an effective leader in

almost any company or group

. Introduction to Theology-morals and values in a changing work place

4808 Warminster Dr, Columbus OH 43232 **********@*****.*** * 614-***-****

. Methods of Counseling- overcoming and dealing with problems that comes

up in the work place

. Ethics- well the name speaks for its self

ASSOCIATIONS AND LEADERSHIP

. President, JA JA' Caribbean Kitchen

PROFESSIONAL EXPERIENCE

ACCOUNT MANAGER

Jan 2010-Nov 2010

DISCOVER CARD - New Albany, OH 614-***-****

The largest out bound/ Inbound-based Financial Banking market place with

over 1,600 employees and $750M in revenue

. Developed and managed customer accounts with up to $13K for the online, &

mail collection division

(Employees had between100 to 750 customers a day)

. Met or exceeded sales quotas for 7 out of 9 months (3 of those months

150% over quota)

. Top sales rep in March and April of 200X in terms of productivity

(measured in sales but also talk time and dials)

. Completed at least 20 sales appointments presentations by constant cold

calls to the decision

Makers from trial accounts to larger package plans

SALES ASSOCIATE March 2006-Nov 2008

JA JA'S CARIBBEAN KITCHEN - Water Town, NY

A mom and pop retail restaurant location with 8 employees

. Maintained constant customer service, product knowledge and basic product

placement to help sell good food while remaining with companies care free

atmosphere

. Hot jerk chicken dishes for fall season with at least 57dishes sold per

shift

. Increased sales by creating new visual displays through product placement

and innovative style

ideas

CHEMICAL WEAPONS SPECIALIST

ARMY - Fort Drum, NY Nov2004-Nov 2007

. Trained soldiers to get ready during a chemical attack in the

warfront.

. Maintained 20k worth of military equipment up to date as in working

order

. Held classes to improve on speed and reduce lose of lives.

4808 Warminster Dr, Columbus OH 43232 **********@*****.*** * 614-***-****

. Assisted the Medic units in carrying out recovering injured

personnel, civilian and military

ADDITIONAL EXPERIENCE

. Hostess, Gourmet Restaurant, Columbus, OH Jan 2006-Sept2009

PROFESSIONAL

. Veteran of the Arms forces with no disability points Nov 2004- Nov

2007

. Nursing Assistant - seven year experience, in all areas of Nursing-

homes, clinics, private facilities, to group homes in the Columbus and

surrounding areas.

Good customer service is all about bringing customers back. And about

sending them away happy - happy enough to pass positive feedback about your

business along to others, who may then try the product or service you offer

for themselves and in their turn become repeat customers.

If you're a good salesperson, you can sell anything to anyone once. But it

will be your approach to customer service that determines whether or not

you'll ever be able to sell that person anything else. The essence of good

customer service is forming a relationship with customers - a relationship

that that individual customer feels that he would like to pursue. That's

where I come in.

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