Customer Service Sales
Resume:
BRANDON A. RAWLS
**** ****** ******, ******, ** *3016
********@*****.***
SKILLS PROFILE . Received Outstanding Performance Award in 2008 and
**** *** ********** ********** ** individual
collections goals on a quarterly
basis.
. Customer service experience in a sales-
driven environment; includes marketing products for
commission-based rewards.
. Demonstrated the ability to meet tight deadlines by
selling products to clients to meet monthly agency
goals.
. Proficiency in Microsoft Office; PeopleSoft;
SharePoint; AgencyAnywhere; ACT!
EDUCATION The Ohio State University, Columbus, OH
Bachelor of Arts in
Communications, December 2008.
Specialization: Communication
Analysis and Practices
.Self-financed 100% of all education
and living expenses.
LICENSES . Property & Casualty Insurance License #819145,
State of Ohio, July 2010
EMPLOYMENT
HISTORY Nationwide Insurance, Rolland & Associates,
Associate Agent
June 2010-present
Powell, OH
. Prospected leads through cold calling
and marketing events to generate business sales.
. Serviced clients through selling
home, auto and personal umbrella policies to meet their insurance needs.
. Marketed insurance products through
event holding, raffles and other streams of community involved
affairs.
Battelle Memorial Institute,
Collections Office Aide/Cash Applications
February 2008-June 2010
Columbus, OH
. Individually communicated with
Commercial and Government clients to return approximately $10
million of outstanding invoices.
. Assisted in the overall plan to
effectively manage clients regarding over 2,000 outstanding invoices
monthly.
. Assigned and distributed incoming
cash to proper accounts to secure a stable balance at the end of each
working day.
. Managed relationships with involved
departments to guarantee that project proposals are completed.
Dick's Sporting Goods, Customer
Service Associate
April 2006-October 2006
Columbus, OH
. Marketed Score Cards to customers to drive sales and
increase store revenue.
. Trained new staff on policies and
procedures of the company while establishing quality performance
and service to customers.
. Assisted customers with choosing
appropriate sports-related footwear to assure customer satisfaction.
. Advertised featured merchandise,
and received commission-based rewards for successfully marketing
highlighted product.
. Mastered ability to complete multiple tasks as needed,
while providing priority customer service in a
high volume retail location.
ACTIVITIES Books and Basketball, Free Basketball Clinic
Grades 4-12
Volunteer Camp Advisor, 2009-2010
Public Relations Student Society
of America, (PRSSA)
2007-2008
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