Sales Customer Service

Jacqueline R. Rodriguez

***** ** **** ******, ******* NE 68438 402 – 794 - 4026

**************@***.***

Related Qualifications

• Knowledge of Word, Excel, Power Point, Access and Publisher

• Knowledge of basic accounting principals

• Extensive public contact and customer service experience

• AR Experience

• Experience in cash handling and bank deposits

• Data Entry

• Operate cash register, PC, scanner, printers, copier, fax, calculator, and adding machine

• Organizational skills

• Detail oriented

Education

Hamilton College / Lincoln, Nebraska August 2004 – May 2006

• Associates of Applied Science, Administrative Assistant, Dean’s List with Honors, courses

in business law, management and accounting. Tutored records management summer term.

Work Experience

Arbor Day Foundation/Lincoln Nebraska October 2005 – March 2010

Answer inquiries from the public related to membership, donations, nursery orders, and

Foundation programs using telephone, email, and written correspondence. Process mail

documents and payments related to donations, orders, membership mailings, and written

requests for information. Train new employees in use of Julius software, department batch

processing, and telephone duties. Research accounts using AS400 system, Excel

spreadsheets, and Internet. Assist members with Web site navigation and use. Contact

members and resolve declined credit card issues for Internet memorial donations and

Nature Explore orders. Nature Explore Specialist: Monitor and respond to Nature Explore

Program, email, and toll-free line. Relay information to department of changes or updates

of Nature Explore Program and products. Track Nature Explore orders using UPS Website.

Briarhurst True Value / Lincoln, Nebraska October 2003 – February 2005

• Front reception duties, greet and assist customers, operate cash register and bank card

machine, answer 2 line telephone, take and record special orders, process AR payments,

balance cash drawer, fill out bank deposit slips, take messages for store owner and

manager, receive shipments, and handle customer complaints of merchandise. Back office

duties, electronically order stock, process POs and invoices, create POs, maintain

commercial and personal AR accounts, file invoices, payment receipts, POs, and credit card

receipts, process and run monthly AR reports and statements, electronic inventory

maintenance and reports, and design and print flyers, coupons, and signs for store.

Sutter Place Ace / Lincoln, Nebraska December 1996 – July 2003

• Store duties, greet and assist customers, answer phone, operate cash register, stocking

merchandise, resolve customer complaints, returns, balance cash drawer, fill out bank

deposit slips, bank deposits, maintain special order log, electronic inventory maintenance,

receive deliveries, and take messages for store owner and manager. Office duties, record

daily sales figures, electronically order and receive merchandise, generate sales, inventory,

and AR reports, analyze sales, fax information to AR accounts, file invoices, POs, charge

tickets, bank card receipts, and daily sales reports, process AR payments, and balance daily,

weekly, and monthly sales figures.

Campbell’s Nursery March 1991- September 1996

• Greenhouse manager, sales and maintenance of plant material, consult with customers

about planting procedures and plant problems, answer telephone, maintain MSDS data,

bank deposits, ordering and stocking of plant material, and grounds maintenance.

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