Customer Service Supervisor

**** *. *** ******* ****, #***

Brownsville Tx. **526

Phone: 621-1498, 459-3835

Email: *****.****@*******.***

Justo Gustavo Pepi

Education

Bachelor's degree in Administration

Instituto Tecnologico de Matamoros, Mexico

1993-1997

Villa Maria Language Institute

Brownsville Tx.

Professional Experience

. AUTOLIV MATAMOROS Dec -2009 to Jan- 2010(AUTOLIV ACQUIRED PART OF

DELPHI COMPANY )

Recruitment and Training Supervisor

-Recruitment of union and non union personnel, Trainings

administration, operator certification, immigration paperwork

processing for foreign employees.

. DELPHI MATAMOROS 2003- 2009

Salaried Personnel Administration Supervisor

-Labor relations, Salaries,recruiting, job offer and relocation

process administration, turn over and headcount reports,benefits

administration, performance evaluations follow up, cover the union

personnel administration area when required.

Recruitment Supervisor for non union-employees

-Recruit, interview and selection, job offer process follow up.

. JUNTA DE AGUAS Y DRENAJE DE MATAMOROS (March 2002 to Sept. 2002)

Front desk/Customer Service Clerk

-Provide information to customers regarding their bills or any

concern, direct them to the company's department depending their issue

and make proper reports.

. Servicio Estatal de Empleo (October-December 2001)

Employment Councilor for temporary Employment project

- Recruit, interview applicants and schedule for further

interviews with different companies requesting candidates, make

compliance reports.

Software Knowledge

- Excel -Ms Outlook

- Word -Ms Lotus Notes

- Powerpoint -Psinorh(Personnel administration)

Trainings

-Global Culture Training

-Automotive Industry Working Conditions

-Human Relations

-Effective Problem Solving

Languages

-Spanish -English

Personal

Place of Birth: Brownsville Tx

Birth Date: July, 25 1975

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